Centralized Error Display for Networked Resource Terminals
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Solution Overview
Problem
Current resource reservation systems face challenges in identifying and displaying errors across connected devices, such as meeting room terminals and management servers, leading to difficulties in diagnosing and resolving issues remotely, especially when errors occur due to communication failures or battery issues.
Innovation Solution
A system that includes an information processing apparatus and terminal capable of detecting errors and displaying error information on a network-connected interface, allowing administrators to monitor and manage errors across multiple devices from a centralized interface, with error notifications and logs facilitating early detection and resolution.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If error detection and display functionality is added to the system, then system reliability and ease of operation are improved, but device complexity increases
Solution Approach 1:
The error display system is integrated into the existing resource reservation system, allowing the same platform to perform both resource management and error monitoring functions. The management server and terminal devices maintain their original roles while gaining enhanced error detection and display capabilities, eliminating the need for separate error monitoring systems.
Solution Approach 2:
The error detection, notification, and display functions are merged into the existing resource reservation system architecture. The management server combines resource management tasks with error detection tasks, while terminal devices combine resource booking operations with error status monitoring, creating a unified multi-functional system.
2Ease of operation
If centralized error monitoring is implemented across multiple devices, then ease of operation and productivity are improved, but device complexity and loss of information increase
Solution Approach 1:
The management server acts as an intermediary that collects error information from multiple terminal devices, processes it centrally, and presents it in a unified display. This mediator approach allows administrators to monitor errors from all devices through a single interface without each device needing complex individual monitoring capabilities.
Solution Approach 2:
The error monitoring system is segmented into distinct functional components: error detection at terminal devices, error notification transmission, error information storage at the management server, and error display presentation. This segmentation allows each component to remain relatively simple while the integrated system provides comprehensive monitoring capabilities.
3Productivity
If real-time error notification is implemented, then productivity and system reliability are improved, but loss of time and device complexity increase
Solution Approach 1:
The system performs preliminary error detection and notification actions by continuously monitoring device status and immediately transmitting error information to the management server when detected. This preliminary action ensures errors are notified in real-time before they can cause significant disruptions, enabling prompt response and resolution.
Solution Approach 2:
The system implements a feedback loop where terminal devices continuously report their operational status to the management server, which then displays error information and enables administrators to take corrective actions. This feedback mechanism ensures real-time awareness of system health and enables rapid response to errors, improving productivity while minimizing downtime.
Data Source
AI summary
A display system includes an information processing apparatus and an information processing terminal communicable with the information processing apparatus via a network. The information processing terminal is installed with an application that when executed by one or more first processors of the information processing terminal causes the one or more first processors to detect an error that has occurred at the information processing terminal, and notify the information processing apparatus of the detected error. The information processing apparatus includes one or more second processors configured to detect an error that has occurred at the information processing apparatus, and enable information relating to the error detected by the one or more second processors of the information processing apparatus and the error notified from the information processing terminal to be displayed on a first display.