Centralized Event Management Platform for IT Systems
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Solution Overview
Problem
Current systems for managing events impacting information technology systems lack consistency, leading to confusion and frustration due to dispersed event information, inaccessibility, and incomplete availability.
Innovation Solution
A distributed event management system with integrated modules and a centralized database that captures, manages, and reports events, facilitating communication, analysis, and follow-up actions, ensuring all event information is hosted at a single location and accessible via various devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If event information is stored in multiple applications, then information can be accessed from different locations, but information becomes dispersed and difficult to manage consistently
Solution Approach 1:
The patent consolidates event information from multiple applications into a single centralized database, merging previously dispersed information sources into one unified location that maintains accessibility while eliminating information scattering
Solution Approach 2:
The centralized database serves as a universal access point for all event information, allowing multiple users and applications to access the same standardized data through a single interface, providing both centralization and multi-location access
2Quantity of substance
If event management is conducted across multiple applications, then comprehensive event data can be collected, but response consistency deteriorates
Solution Approach 1:
The system merges event management functions into a single centralized platform that collects comprehensive event data while enforcing consistent response procedures, eliminating the variability that arises from distributed management across multiple applications
Solution Approach 2:
The centralized system implements standardized feedback loops and monitoring mechanisms that ensure consistent response actions are taken across all events, providing reliable and uniform event management while maintaining comprehensive data collection
3Quantity of substance
If event information is distributed across multiple systems, then data completeness can be maintained, but information accessibility worsens
Solution Approach 1:
The patent combines complete event data from multiple sources into a single centralized database that maintains full data completeness while dramatically improving accessibility, allowing users to access all event information from one location rather than navigating multiple systems
Data Source
AI summary
An event management system initializes an event associated with a process. Corrective actions are executed to resolve the event. The corrective actions are monitored after the event is resolved to continuously improve the process.