Group Communication Channel Title Recommendation System

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Solution Overview

Problem

Conventional group-based communication systems face challenges in efficiently managing channel titles, leading to confusion and inefficiency in channel creation and retrieval, especially as the number of users and channels increases, due to the lack of uniformity and meaningfulness in channel titles.

Innovation Solution

A group-based communication apparatus that recommends channel title suggestions based on a group-defined format protocol, utilizing user profile data, channel activity data, and system data to provide programmatically generated and user-defined text portions, facilitating easier channel creation and navigation.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If users manually create channel titles without guidance, then users have flexibility in naming, but channel title uniformity and search efficiency deteriorate

Engineering Contradiction:
Improvenaming flexibilityVSAvoidchannel title uniformity
Core Design Contradiction:
Adaptability or versatilityVSManufacturing precision

Solution Approach 1:

The system performs preliminary action by automatically generating channel title suggestions based on the channel's purpose, topic, and group conventions before the user finalizes the title. This pre-computation of title options ensures uniformity while allowing user selection, resolving the contradiction between flexibility and precision.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The system serves itself by automatically analyzing channel metadata, group title conventions, and topic information to generate appropriate title suggestions without requiring manual input from users. This self-service approach maintains uniformity across channels while preserving user flexibility in selecting from suggested options.

Inventive Principle:
Principle #25Self-service

2Ease of operation

If the system provides no channel title suggestions, then user freedom is maintained, but channel creation time and navigation difficulty increase

Engineering Contradiction:
Improvechannel creation easeVSAvoidchannel creation time
Core Design Contradiction:
Ease of operationVSLoss of time

Solution Approach 1:

The system performs preliminary analysis of channel metadata, group conventions, and topic information to pre-generate relevant title suggestions before the user needs to create the channel. This preliminary action reduces the time users spend on channel creation while maintaining ease of operation through user-friendly suggestion presentation.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The system implements feedback by presenting generated title suggestions to users and allowing them to select, modify, or reject options. This feedback loop ensures that channel creation remains easy and user-controlled while significantly reducing the time required compared to completely manual title creation.

Inventive Principle:
Principle #23Feedback

3Productivity

If channel titles are generated without analyzing group conventions, then generation speed is faster, but relevance and meaningfulness of titles decrease

Engineering Contradiction:
Improvetitle generation speedVSAvoidchannel title meaningfulness
Core Design Contradiction:
ProductivityVSLoss of information

Solution Approach 1:

The system performs preliminary action by pre-analyzing and storing group title conventions, naming patterns, and contextual information from channel metadata and topics. This pre-computed knowledge base enables rapid generation of meaningful and relevant title suggestions without sacrificing productivity, as the heavy analysis work is done in advance.

Inventive Principle:
Principle #10Preliminary action

4Reliability

If the system stores and analyzes extensive group channel data, then title suggestion quality improves, but system complexity and data processing requirements increase

Engineering Contradiction:
Improvesuggestion accuracyVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The system applies the extraction principle by isolating and storing only the essential elements of group conventions and naming patterns in a compact format. Instead of processing all raw channel data, the system extracts key conventions, templates, and patterns, reducing system complexity while maintaining high suggestion accuracy through targeted data utilization.

Inventive Principle:
Principle #2Taking out (Extraction)

Data Source

PatentEP3771147B1Group-based communication system and apparatus configured to manage channel titles associated with group-based communication channels
Publication Date: 2023.05.10 SALESFORCE INC
  • EP3771147B1 patent drawingFigure 1
  • EP3771147B1 patent drawingFigure 2
  • EP3771147B1 patent drawingFigure 3A

AI summary

Various embodiments of the present invention are directed to an improved group-based communication apparatus that is configured to efficiently manage channel title associated with group- based communication channels in a group-based communication system. The group-based communication apparatus is configured to determine and recommend channel title suggestions in association with the creation or renaming of group-based communication channels. The recommended channel title suggestions are determined based at least in part on a group-defined format protocol. The group-based communication apparatus also may be configured to utilize other data analytics (e.g., user profile data, group channel data, channel title data, channel title count data, channel title recency data, channel activity data, and/or the like) to inform the determination of recommended channel title suggestions. Additionally, the channel title data may be combined with other data of the group-based communication workspace to assemble one or more work graph data structures as discussed in detail herein.