Automated Script for Chargeback Record Retrieval
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Solution Overview
Problem
Merchants face significant costs and inefficiencies due to chargebacks, which are not effectively managed by existing systems, leading to potential financial penalties and loss of transaction value.
Innovation Solution
A system and method for retrieving and matching chargeback records with transaction records using a script that navigates financial institution web portals, filters records, and generates alerts, allowing for automated contestation and management of chargebacks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If merchants manually monitor and manage chargebacks, then they can identify and contest unjustified claims, but the process is time-consuming and labor-intensive
Solution Approach 1:
The system enables automated self-service chargeback management by having the script automatically retrieve chargeback records from web portals, match them with transaction records, and generate contestation documentation without requiring manual merchant intervention for each chargeback event
Solution Approach 2:
The patent replaces the manual mechanical process of chargeback monitoring and documentation with an automated computer-based system that uses scripts to navigate web portals, retrieve data, perform matching algorithms, and generate contestation packages automatically
2Productivity
If merchants implement automated chargeback retrieval systems, then processing efficiency increases, but system complexity increases
Solution Approach 1:
The script performs multiple functions within a single automated system: it navigates web portals, authenticates users, retrieves chargeback records, matches them with transaction data, and generates contestation documentation, thereby increasing productivity without proportionally increasing complexity
Solution Approach 2:
The patent introduces a script as an intermediary automated agent that mediates between the financial institution's web portal and the merchant's chargeback management system, handling the complex tasks of data retrieval and processing while presenting a simplified interface to the merchant
3Reliability
If financial institutions levy penalties on merchants with high chargeback numbers, then they can control fraudulent transactions, but merchants suffer financial losses
Solution Approach 1:
The system performs preliminary actions by automatically retrieving and analyzing chargeback records before financial penalties are applied, enabling merchants to contest unjustified chargebacks in advance and potentially reverse them, thereby reducing financial losses while maintaining fraud control
Solution Approach 2:
The automated system provides continuous feedback by monitoring chargeback patterns, matching them with transaction records to identify discrepancies, and enabling timely contestation, which helps merchants understand and address the root causes of chargebacks to reduce both fraud and unjustified penalties
Data Source
AI summary
The subject matter disclosed herein provides methods for executing a script to retrieve chargeback records. The method may execute a script for retrieving one or more chargeback records for one or more merchants from one or more web portals of one or more financial institutions. The one or more chargeback records may represent a return of funds to one or more purchasers by the one or more financial institutions. The script may have commands. These commands may navigate a web browser to a web portal associated with at least one financial institution. These commands may also provide authentication information for the at least one merchant into the web portal, access the one or more chargeback records for the at least one merchant, and download the one or more chargeback records. Related apparatus, systems, techniques, and articles are also described.