Chat Application with Analysis Entity for Emergency Text Input
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Solution Overview
Problem
Text-based communication systems, such as emergency calls and chats, face challenges in accuracy and speed due to user stress or difficulty in inputting messages, particularly in emergency situations where quick and precise information is crucial.
Innovation Solution
A communication system that includes a communication unit and an additional communication unit connected via an analysis entity, which analyzes input text messages and adds metadata to enable the display of context-dependent graphical user interfaces, reducing the need for lengthy text inputs and improving response accuracy.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If text-based communication is used in emergency situations, then communication accessibility is improved for hearing-impaired people and silent emergency situations, but communication time increases and accuracy decreases due to text input difficulties
Solution Approach 1:
The patent introduces a chat application as an intermediary between the user and the communication system. This chat application provides structured input forms with predefined options, images, and multimedia capabilities, mediating the interaction to reduce the cognitive load and time required for text input while maintaining accessibility for hearing-impaired users and those in silent emergency situations
Solution Approach 2:
The chat application performs preliminary action by providing predefined message templates, structured input forms, and commonly used communication options before the user needs to communicate. This allows users to select from pre-prepared options rather than typing from scratch, significantly reducing communication time while maintaining accessibility
2Adaptability or versatility
If text input is used on touch display devices, then communication accessibility is improved, but input accuracy decreases in stressful situations due to difficulty in using the input device
Solution Approach 1:
The chat application acts as an intermediary that provides structured input forms with predefined options, validation, and error prevention mechanisms. This intermediary layer compensates for the reduced accuracy of touch display input in stressful situations by guiding users through structured workflows and providing clear visual feedback
Solution Approach 2:
The patent changes the parameter of input method from free-text typing to structured form selection with predefined options. This parameter change transforms the interaction from requiring precise manual text entry to selecting from predetermined options, thereby maintaining accessibility while improving accuracy even in stressful emergency situations
Data Source
AI summary
A communication system for text-based communication contains a communication unit having a communication interface for receiving chat text messages from an additional communication unit and to send incoming chat text messages to the additional communication unit. An input unit allows a first user to input chat text messages, and a display unit, on which chat text messages received are displayed as chat. The additional communication unit is configured similar to the communications unit. A chat application is invoked from the additional communication unit, wherein chat text messages are issued via the chat application to the communication unit and the chat application displays graphical user interfaces on the additional communication unit. An analysis entity is configured to analyze the chat text messages and to add metadata to the input chat text message. The chat application is configured to display a graphical user interface corresponding to the metadata upon receiving the metadata.