Chat Bot Cart Generation via Intent Analysis
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Solution Overview
Problem
Users find it difficult and time-consuming to access merchant online stores through chat applications, leading to frustration and discouragement in using chat sessions for purchasing products or services, as they need to switch between different applications.
Innovation Solution
A bot application can analyze chat texts for purchase intent, determine a merchant's online store locator, access product features, and generate a shopping cart within the chat session, facilitating seamless transactions by integrating with payment systems and authorization processes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users access merchant online stores through chat applications, then purchasing convenience is improved, but application switching complexity increases
Solution Approach 1:
The patent merges the chat application interface with the online store interface by enabling the chat application to directly access and display merchant product catalogs, shopping carts, and checkout functions. This integration allows users to complete entire purchasing workflows within the chat application without switching to separate e-commerce applications, thereby maintaining purchasing convenience while eliminating application switching complexity.
Solution Approach 2:
The patent introduces an intermediary component that bridges the chat application and merchant online store systems. This intermediary enables seamless communication and data exchange between the chat interface and e-commerce functionality, allowing product information, cart details, and transaction data to be transmitted through the chat application without requiring users to navigate to external applications.
2Productivity
If chat bot analyzes chat texts and generates shopping carts, then productivity is improved, but processing time increases
Solution Approach 1:
The patent implements preliminary action by having the chat bot proactively analyze chat texts for purchase intent keywords and pre-generate shopping cart items based on detected intentions. The system continuously monitors chat conversations and prepares cart data in advance, so when a user expresses purchase intent, the cart is already populated and ready for immediate checkout, thereby improving productivity while minimizing additional processing time.
Solution Approach 2:
The chat bot performs self-service by automatically analyzing chat texts, identifying purchase intent, retrieving product information, and generating shopping carts without requiring manual user input. The system uses natural language processing to interpret user messages and autonomously completes cart generation tasks, improving efficiency while keeping processing time minimal through automated workflows.
Data Source
AI summary
A method for accessing communication in chat sessions for cart generation is discussed. The method includes accessing, via a chat bot, a chat text in a chat session by a chat application instance to another chat application instance. The method includes determining intent for purchasing a product from a merchant based on an analysis of the chat text. In response to determining the intent, the method determines a locator for an online store of the merchant from the chat text. The method includes accessing, using the locator, the online store to determine product features of the product. Based on the product features and the chat text, a cart is generated for an order of the product for the online store. The method provides, via the chat bot, an indication of the cart to the chat session to obtain, from the first chat application instance, authorization to order the cart.