Chat Bot Process Framework Generation
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing process management systems are expensive and complex to deploy, often unable to adapt to new requirements, and may not be feasible for smaller enterprises lacking resources, necessitating a flexible and adjustable solution for managing processes based on communication information.
Innovation Solution
A computer-implemented method and system that identifies themes and roles within communication information to generate a process framework with branches, allowing for dynamic management of processes through theme identification, role determination, and framework generation, utilizing machine learning algorithms for natural language processing and emotion analysis.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If professional process management software or systems are deployed, then process management effectiveness is improved, but deployment cost and system complexity increase
Solution Approach 1:
The patent creates a virtual copy of the process management system within the chat application. Instead of deploying a separate professional process management system, the invention replicates core process management functionalities (process definition, execution, monitoring) within the existing chat platform using bot technology and workflow engines, thereby avoiding the complexity of dual-system deployment while maintaining process management effectiveness
Solution Approach 2:
The chat application is enhanced to perform multiple functions: it serves both as a communication platform and as a process management system. By integrating process definition, execution, and monitoring capabilities into the chat bot framework, the system achieves multi-functionality, allowing organizations to manage processes without requiring dedicated professional software
2Reliability
If professional process management software is deployed, then process management capability is improved, but deployment cost increases
Solution Approach 1:
The invention copies essential process management capabilities into the chat application environment, leveraging existing infrastructure (messaging servers, user accounts, notification systems) to avoid the high deployment costs associated with professional process management software. The bot framework reuses existing chat application components for process definition, execution, and monitoring
Solution Approach 2:
The patent merges process management functionality with the chat application platform. By combining communication and process management into a single system, the invention eliminates the need for separate professional software deployments, thereby reducing overall deployment costs while maintaining process management capability
3Adaptability or versatility
If process management software is frequently adjusted or updated, then adaptability to new requirements is improved, but system stability deteriorates
Solution Approach 1:
The patent implements dynamic process definition and modification capabilities within the chat bot framework. Processes can be created, modified, and updated through chat interactions without requiring system reconfiguration or deployment. The workflow engine allows real-time adjustments to process flows, roles, and rules while maintaining active process instances, enabling adaptability without compromising system stability
Solution Approach 2:
The system performs preliminary actions by pre-defining process templates, roles, and rules that can be dynamically instantiated and modified. The framework prepares configurable process structures in advance that can be adapted to new requirements through parameter changes rather than structural reconfiguration, maintaining stability while enabling adaptability
4Quantity of substance
If communication information is used for process management, then resource requirements are reduced, but process management precision deteriorates
Solution Approach 1:
The patent replaces traditional mechanical process management systems (forms, approvals, documentation) with an automated chat-based system. The bot automatically extracts process information from chat messages, identifies actions required, assigns tasks to roles, and tracks progress without manual intervention. This substitution maintains precision by using structured data extraction and automated workflow execution while reducing resource requirements by eliminating paper-based and manual processes
Data Source
AI summary
In an embodiment, a computer-implemented method comprises identifying a theme of a process based on a set of communication information. The set of communication information is generated corresponding to performing the process. The method further comprises determining a plurality of roles in the process at least partly based on the set of communication information. The plurality of roles performs respective actions during performing the process. The method further comprises generating a framework of the process based on the theme and the plurality of roles. The framework comprises one or more branches. In other embodiments, a system and a computer program product are disclosed.