Unified Chat Call Interface for Real-Time Multimedia Collaboration
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Solution Overview
Problem
Current communication systems do not allow for real-time, interactive sharing and collaboration between users during a call, limiting the ability to send and receive multimedia content and participate in activities, transactions, and workflows until the call is accepted, and once terminated, all shared content is removed from the system.
Innovation Solution
A method and system for enabling real-time chat calls where the caller can invite users to participate in multimedia communication, sharing, and collaborative activities, allowing acceptance or rejection within a specified time, and upon acceptance, presenting a chat interface for both parties to access and share various types of content, including text, video, audio, and files, during the call session.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional phone calling system is used, then users can establish voice communication, but users cannot share multimedia content and participate in collaborative activities in real-time during the call
Solution Approach 1:
The patent merges traditional voice calling functionality with instant messaging and multimedia sharing capabilities into a unified communication interface. When a call is accepted, the system combines voice communication with chat interface, allowing users to simultaneously engage in voice conversation while sharing text, images, videos, and files in real-time, thus resolving the contradiction between maintaining simple voice call functionality and enabling rich multimedia content sharing.
Solution Approach 2:
The communication system is designed to perform multiple functions within a single call interface: voice communication, text messaging, image sharing, video sharing, file transfer, and collaborative activities. This multi-functional approach allows the system to adapt to various communication needs without requiring separate applications, thereby improving versatility while maintaining the ability to share diverse multimedia content during the call.
2Ease of operation
If chat interface is presented only after call acceptance, then users can have simple voice calls, but users cannot engage in real-time interactive sharing during the call session
Solution Approach 1:
The system prepares and presents the chat interface to both calling and called parties simultaneously upon call acceptance, without delaying the interface availability. This preliminary preparation ensures that as soon as the call is established and accepted, both users can immediately begin sharing multimedia content and engaging in collaborative activities, eliminating any lag time and maximizing real-time collaboration efficiency from the outset of the call session.
3Reliability
If shared content is removed from system after call termination, then system security and privacy are maintained, but users lose access to conversation history and shared materials
Solution Approach 1:
The system implements differential data retention policies where different types of data are handled differently: sensitive personal information and private communications are automatically deleted from servers after call termination to maintain security, while users retain local copies of shared content on their devices for personal reference. This localized quality approach allows the system to maintain high security standards while preserving user access to conversation history and shared materials locally, resolving the contradiction between data security and information accessibility.
Data Source
AI summary
A communication channel, method, system, device, apparatus, platform, application & service is disclosed for receiving by a server from a caller user, a selection of at least one user or contact or one or more types of unique identity from a user or contact list, a request for initiating a call and a selection of one or more types of one or more applications, calls, user interfaces and media and any combination thereof from a plurality of applications, user interfaces and media provided by one or more sources and in the event the one or more callee accepts an initiated call as per rule(s) including accepts an initiated call within pre-set duration, start communication session and presenting said selected one or more types of one or more applications, user interfaces, media and any combination thereof to caller and/or one or more callee.