Online Chat Confidential Data Verification via Back-End Mediator
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing online chat systems often require displaying confidential information, which can be undesirable for users sharing sensitive data, such as personal identification numbers or credit card details, during online interactions.
Innovation Solution
A system and method that enables online chats without displaying confidential information by routing requests through a back-end server, where sensitive information is processed and verified without being visible to the chat participant, using a multi-tenant database architecture and integrating with voice routing logic to manage agent assignments and data collection.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If confidential information is displayed during online chat for verification purposes, then the chat participant can verify the information, but user privacy is compromised
Solution Approach 1:
The patent introduces a back-end server as an intermediary between the chat participant and the confidential information. The server receives the confidential information form, processes it securely, and returns only verification results without exposing the actual confidential data to the chat participant. This mediator approach allows verification while protecting privacy.
Solution Approach 2:
The system segments the chat interface into multiple display areas: a confidential information form area where sensitive data is collected, and a results area where only verification outcomes are shown. This segmentation separates the collection of confidential information from its display, allowing verification without full exposure of sensitive data.
2Object-affected harmful factors
If confidential information is hidden during online chat, then user privacy is protected, but the chat participant cannot verify the information
Solution Approach 1:
The system implements a feedback mechanism where the back-end server processes the confidential information and returns verification results to the chat participant. This feedback loop provides the necessary verification information without requiring direct display of the confidential data, thus maintaining privacy while enabling verification.
Solution Approach 2:
The back-end server acts as a mediator that receives the confidential information form from the chat participant, processes it against the database, and returns verification results. This intermediary process enables verification while keeping the confidential information hidden from the chat participant throughout the interaction.
3Object-affected harmful factors
If a back-end server is introduced to process confidential information, then privacy is protected, but system complexity increases
Solution Approach 1:
The back-end server performs multiple functions: receiving confidential information forms, processing verification logic, querying the database, and returning results. By consolidating these functions in a single server component, the system protects privacy while minimizing the increase in overall system complexity that would result from multiple separate components.
Solution Approach 2:
The patent merges the verification logic, database access, and result generation functions into a single back-end server process. This consolidation simplifies the architecture compared to having separate verification services, database interfaces, and result delivery mechanisms, thereby protecting privacy with minimal complexity overhead.
Data Source
AI summary
Systems and methods are provided for online chats without displaying confidential information. A system sends, from a first online chat participant, an information request to a second online chat participant. The system receives, from the second online chat participant, a response based on the information request. The system notifies the first online chat participant of receiving the response from the second online chat participant without displaying confidential information of the response to the first online chat participant.