Chat Room Entry Trigger for Context-Specific Information Delivery

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Solution Overview

Problem

Users often miss relevant information in chat rooms due to timing differences between message sending and checking, leading to messages being perceived as unnecessary advertisements, as existing systems fail to provide context-specific information at the time of user entry.

Innovation Solution

A method utilizing an entry trigger system that generates user context-specific information based on visit information, both online and offline, to provide timely and relevant messages when a user enters a chat room, considering factors like subscription status, cooltime, and visit history.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If messages are sent to customers through chat rooms, then customers can receive business information, but customers may check messages long after sending leading to outdated information

Engineering Contradiction:

Improvemessage relevanceVSAvoidmessage checking delay

Core Design Contradiction:

Loss of informationVSLoss of time

Solution Approach 1:

The system performs preliminary actions by detecting user entry into the chat room and automatically sending context-specific information at that moment. This ensures the customer receives relevant information immediately upon entry, eliminating the time delay problem where customers would check messages long after sending.

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system uses feedback mechanisms by monitoring user behavior (chat room entry events) and triggering appropriate responses. When a user enters the chat room, the system detects this event and sends relevant information based on user context, creating a feedback loop that ensures timely and relevant communication.

Inventive Principle:

Principle #23Feedback

2Productivity

If generic advertising messages are sent to all users, then channel operators can broadcast information, but users perceive messages as unnecessary advertisements and neglect to check them

Engineering Contradiction:

Improveinformation delivery efficiencyVSAvoiduser perception of spam

Core Design Contradiction:

ProductivityVSObject-affected harmful factors

Solution Approach 1:

The system applies local quality by customizing messages based on individual user characteristics and context. Instead of sending generic advertising messages to all users, the system analyzes user-specific information (offline visit history, channel subscription status, cooltime) and sends personalized content that is relevant to each user's situation, making messages useful rather than spammy.

Inventive Principle:

Principle #3Local quality

Solution Approach 2:

The system changes message parameters dynamically based on user context. Messages are adjusted in content, timing, and type according to user-specific parameters such as offline visit history, channel subscription status, and cooltime period. This dynamic parameter adjustment ensures messages are perceived as relevant rather than unnecessary advertisements.

Inventive Principle:

Principle #35Parameter changes

3Reliability

If the system provides context-specific information based on user entry, then user satisfaction increases, but the system complexity increases due to multiple processing requirements

Engineering Contradiction:

Improveuser satisfactionVSAvoidsystem processing complexity

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The system segments the complex processing into distinct functional modules: offline visit information management module, channel subscription information management module, cooltime management module, and entry trigger generation module. Each module handles a specific aspect of user context, making the overall system more manageable and maintainable while still providing comprehensive personalized service.

Inventive Principle:

Principle #1Segmentation

Data Source

PatentUS20250022015A1Method for providing information based entry trigger, application system, user terminal, and application implementing the same

Publication Date: 2025.01.16 KAKAO CORP

AI summary

An operation method of an application system includes receiving a chat room-entry event notifying that a user enters the chat room from a terminal in which an application is installed, generating an entry trigger based on the chat room enter event, and providing user context suitable information inferred based on a user key included in the entry trigger to the chat room.