Chat Group Voice Access via Call Number and Participant Selection
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Solution Overview
Problem
Current communication platforms lack effective voice communication features, making it difficult for chat participants to share comments or opinions via a voice channel, leading to frustration in collaborative settings.
Innovation Solution
A computer-implemented method that allows non-participants to access a chat group via a voice call number, providing a list of participants to select from, and initiating a voice data transfer between the selected participant and the non-participant through a voice communication channel, incorporating telephony attributes like interactive voice response, ring groups, and keypad combinations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If voice communication features are added to chat groups, then communication capability is improved, but system complexity increases
Solution Approach 1:
The patent combines chat and voice communication functionalities into a unified group communication system. The voice communication feature is integrated with existing chat group structures, allowing users to transition between text and voice modes within the same group context, thereby improving communication capability while managing system complexity through functional integration.
Solution Approach 2:
The communication platform is designed to support multiple communication modes (text chat, voice calls, video conferences) within a single system framework. The group communication module serves universal purposes by accommodating different communication types through standardized interfaces and shared infrastructure, enhancing versatility without proportionally increasing complexity.
2Ease of operation
If non-participants can access chat groups via voice call, then ease of operation is improved, but security and access control complexity increases
Solution Approach 1:
The system introduces an intermediary access control mechanism that mediates between external voice callers and internal chat group participants. When a non-participant initiates a voice call to the group, the system automatically notifies group members and facilitates controlled admission, thereby maintaining ease of access while implementing security protocols through automated mediation rather than complex manual procedures.
3Adaptability or versatility
If multiple telephony attributes are configured for chat groups, then communication functionality is improved, but configuration complexity increases
Solution Approach 1:
The patent segments telephony configuration into distinct, independently configurable attributes such as voice call routing, interactive voice response (IVR) settings, ring group configurations, and queue management. Each attribute can be configured separately through dedicated interfaces, allowing administrators to enable only the necessary features for their specific use case, thereby improving communication functionality while managing configuration complexity through modular segmentation.
Data Source
AI summary
A method including receiving, from a non-participant, a request to access a chat group at a voice call number, the chat group including multiple participants is provided. The method includes providing a list of the participants to the non-participant, so that the non-participant may select to talk to a first participant from the list of the participants, receiving a call, from the non-participant to the first participant, at the voice call number via a voice communication channel, and initiating a voice data transfer between the first participant and the non-participant through the voice communication channel. A system and a non-transitory, computer readable medium storing instructions to cause the system to execute the above method are also provided.