Chat Message Suggestions for Private Targeting in Group Conversations
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Solution Overview
Problem
Existing messenger technologies face challenges in sending messages privately to specific members in group chat rooms, leading to unintended exposure and disrupting the conversation flow when sharing specific content.
Innovation Solution
A method and apparatus that analyze keywords in messages to suggest and display conversation groups or content items relevant to the keywords, allowing targeted message delivery and content sharing within the chat room without screen changes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a user manually mentions a specific member in a group chat room, then the message can be directed to a specific member, but the message is unnecessarily exposed to other members
Solution Approach 1:
The chat room functionality is segmented into public group chat mode and private direct message mode. The system automatically creates a temporary one-to-one chat session between the user and the mentioned member, separating private communication from the public group chat environment. This segmentation allows specific members to receive private messages without other group members seeing them.
2Loss of information
If a user exits the group chat room to send a private message to a specific member, then the message can be sent privately, but the conversation flow is interrupted
Solution Approach 1:
The system performs preliminary actions by pre-configuring quick reply templates and suggested responses based on the message context and member profile. When a user mentions a member, the system automatically prepares relevant information and suggested replies in advance, allowing the user to send private messages without leaving the chat interface or searching for content elsewhere.
Solution Approach 2:
The system introduces an intermediary mechanism in the form of a popup panel or sidebar that provides quick access to suggested responses, member information, and quick actions without requiring the user to exit the chat room. This intermediary interface maintains conversation flow by delivering needed information and tools within the existing chat context.
3Measurement precision
If a user searches for content in a separate service screen, then accurate information can be obtained, but the conversation flow is interrupted
Solution Approach 1:
The system merges the content search functionality with the chat interface by integrating a search bar and suggested content panel directly within the chat room. When a user needs information, the search results and suggested content are displayed in the same interface area, combining the precision of dedicated search with the continuity of the chat flow, eliminating the need to switch between screens.
Data Source
AI summary
A method for displaying suggested items associated with a message, the method, which performed by at least one processor, includes: based on a preset first keyword that is detected in a message that is input to an input window of a chat room, displaying suggested items comprising a conversation group or a content associated with the preset first keyword, wherein the conversation group corresponds to a reception target of the message; and based on an item selected from the suggested items, displaying the message comprising information on the conversation group or the content corresponding to the selected item.