Chat Room Notification Filtering for Information Overload

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Solution Overview

Problem

In multi-user chat rooms, notifications regarding specific processing executed by a chatbot can be bothersome for users not directly associated with the information, as all users receive updates, even if they are not relevant or interested.

Innovation Solution

A control device and program that allow notifications about specific processing to be provided only to users meeting predetermined conditions within a chat room, ensuring relevant users receive targeted updates while minimizing unnecessary information for others.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If the chatbot provides notification of all information regarding execution of specific processing to all users in the talk room, then complete information delivery is achieved, but users not associated with the information experience troublesomeness and information overload

Engineering Contradiction:

Improveinformation delivery completenessVSAvoidnotification troublesomeness

Core Design Contradiction:

Loss of informationVSObject-affected harmful factors

Solution Approach 1:

The patent applies local quality by differentiating notification delivery based on user association with the processed information. Instead of uniform notification to all users, the system identifies and notifies only those users who are associated with the specific processing execution, thereby delivering complete information to relevant users while avoiding information overload for irrelevant users.

Inventive Principle:

Principle #3Local quality

Solution Approach 2:

The patent segments the user base into associated and non-associated users regarding specific processing execution. By dividing the notification target group based on their relationship to the processed information, the system achieves complete information delivery to the appropriate segment while preventing troublesomeness for other segments.

Inventive Principle:

Principle #1Segmentation

2Loss of information

If notifications are provided to all users in the talk room, then all users receive updates, but relevant information is diluted among unnecessary notifications for unrelated users

Engineering Contradiction:

Improveinformation accessibilityVSAvoidnotification volume

Core Design Contradiction:

Loss of informationVSQuantity of substance

Solution Approach 1:

The system applies local quality by tailoring notification delivery to each user's association level with the processed information. This ensures that information remains accessible and meaningful to relevant users while reducing the overall notification volume that contributes to information dilution and user burden.

Inventive Principle:

Principle #3Local quality

Solution Approach 2:

The patent extracts and identifies the subset of users who are associated with specific processing execution from the entire talk room participant group. By taking out only the relevant users for notification, the system maintains information accessibility for those who need it while reducing the total quantity of notifications to eliminate dilution effects.

Inventive Principle:

Principle #2Taking out (Extraction)

Data Source

PatentUS11451677B2Control device and non-transitory computer readable medium storing control program

Publication Date: 2022.09.20 FUJIFILM BUSINESS INNOVATION CORP

AI summary

A control device includes an execution control unit that performs control to execute specific processing based on information posted by a user in a talk room in which each of plural participating users is able to post and view information, in which the execution control unit provides notification regarding execution of the specific processing to only some of the plural users according to predetermined conditions.