Sentiment Analysis for Real-Time Chat Emotional Impact Prediction

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Solution Overview

Problem

Current data processing systems for real-time communication lack the ability to effectively analyze and predict the emotional impact of chat messages on the sentiment of users within a chat session, leading to potential miscommunication and unmanaged emotional responses.

Innovation Solution

The system performs sentiment analysis on chat messages using natural language processing, semantic analysis, and computational linguistics to derive emotive models, which determine the emotional impact of new messages before they are posted, allowing users to revise their messages based on the predicted impact on the chat session's sentiment.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If sentiment analysis and emotive models are implemented in real-time chat systems, then users can be aware of emotional impact before posting messages, but system complexity and processing requirements increase

Engineering Contradiction:
Improveemotional intelligence of communicationVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The system performs sentiment analysis and derives emotive models before the user actually posts the message. The impact indicator is displayed to the user during message composition, allowing them to revise the message beforehand. This preliminary analysis prevents harmful emotional impact before it occurs in the chat session.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

An intermediary sentiment analysis system is introduced between the user and the chat session. This intermediary analyzes the message content, determines emotional impact using emotive models, and provides feedback to the user without directly participating in the chat conversation. The intermediary acts as a mediator that enables emotional intelligence while maintaining system modularity.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Loss of information

If real-time sentiment analysis is performed on chat messages, then emotional impact can be determined before posting, but processing time and computational resources increase

Engineering Contradiction:
Improveemotional context preservationVSAvoidmessage posting time
Core Design Contradiction:
Loss of informationVSLoss of time

Solution Approach 1:

The sentiment analysis is performed preliminarily during message composition rather than after posting. This allows the system to determine emotional impact before the message enters the chat session, preserving emotional context without requiring post-message processing that would delay communication.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The system replaces traditional mechanical text-based communication with an enhanced system that incorporates automated sentiment analysis and emotive modeling. This substitution enables real-time emotional context preservation through computational analysis of message content, semantics, and linguistic patterns.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

3Ease of operation

If the system provides impact indicators to users before posting messages, then communication quality improves, but user interface complexity increases

Engineering Contradiction:
Improvecommunication qualityVSAvoiduser interface complexity
Core Design Contradiction:
Ease of operationVSDevice complexity

Solution Approach 1:

The impact indicator is displayed locally at the message composition area, providing focused feedback exactly where the user is writing. The interface enhances the local messaging area with emotional impact information without complicating the entire user interface. This localized approach maintains ease of operation by keeping the enhancement contextual and relevant.

Inventive Principle:
Principle #3Local quality

Solution Approach 2:

The system implements a feedback mechanism where the impact indicator is displayed to the user during message composition based on the sentiment analysis. This feedback loop allows users to adjust their messages to achieve desired emotional impact, improving communication quality through informed decision-making without requiring complex interface controls.

Inventive Principle:
Principle #23Feedback

Data Source

PatentUS11763089B2Indicating sentiment of users participating in a chat session
Publication Date: 2023.09.19 INTERNATIONAL BUSINESS MACHINE CORPORATION
  • US11763089B2 patent drawing
  • US11763089B2 patent drawing
  • US11763089B2 patent drawing

AI summary

A sentiment analysis of a chat session in which a plurality of chat messages are posted is performed. Based on the sentiment analysis, at least one emotive model is derived for the chat session. A sentiment of users in the chat session can be determined using the emotive model. A user composing a new chat message for the chat session can be monitored. Based on the monitoring, an impact on the sentiment of the users in the chat session by the new chat message can be determined. A client device can be initiated to display the impact on the sentiment of the users in the chat session by the new chat message before the new chat message is posted in the chat session.