Chat Information System with External Source Integration
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Solution Overview
Problem
Conventional chat information systems rely solely on internal databases and external communication services for information, limiting their ability to gather information from users and other external sources, which can lead to missed requests and incomplete information delivery.
Innovation Solution
A method and system that allows a chat information system to interact with users and external communication services like social networks, forums, and question answering services to gather and deliver information, using a processor to forward requests, select answers based on user feedback and ratings, and deliver results asynchronously through various channels.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the chat information system relies solely on internal databases and external communication services, then the system complexity remains low, but the information completeness and coverage are limited
Solution Approach 1:
The patent combines multiple information sources including internal databases, external communication services, and social networks into a unified chat information system. This merging allows the system to access diverse information channels while maintaining a single integrated interface for users, thereby improving information completeness without requiring users to interact with multiple separate systems.
Solution Approach 2:
The chat information system is designed to perform multiple functions: it can retrieve information from internal databases, communicate with external services, access social networks, and deliver information through various channels. This multi-functionality enables the system to gather comprehensive information from diverse sources while maintaining a unified system architecture.
2Loss of information
If the system forwards requests to multiple information resources including social networks, then the information coverage improves, but the response time and processing duration increase
Solution Approach 1:
The system performs preliminary actions by establishing connections and retrieving available information from multiple information resources in advance. By proactively gathering information from social networks and external services before user requests, the system reduces the time required to respond to actual user queries while maintaining comprehensive information coverage.
Solution Approach 2:
The chat information system maintains continuous operation by simultaneously querying multiple information resources rather than sequentially processing them. This continuous parallel action allows the system to gather information from diverse sources without significant delays, improving both information coverage and response time.
3Adaptability or versatility
If the system interacts with multiple external communication services, then the information diversity increases, but the device complexity and operational complexity increase
Solution Approach 1:
The patent introduces an intermediary layer that manages interactions with multiple external communication services. This intermediary component handles the complexity of connecting to different services, protocols, and data formats, while presenting a simplified interface to users. The intermediary abstracts the operational complexity, allowing the system to interact with diverse external services without increasing user-facing complexity.
4Measurement precision
If the system forwards requests to further users of the chat information system, then the information accuracy improves through user feedback, but the processing time and system complexity increase
Solution Approach 1:
The system applies partial action by selectively forwarding requests to a subset of users rather than all users. By choosing only relevant users based on the information request type and user expertise, the system obtains necessary feedback for improving accuracy without the excessive time cost of universal user engagement. This selective approach balances accuracy improvement with reasonable processing time.
Data Source
AI summary
Disclosed is a technology for providing information to users of a chat information system. The chat information system may receive an information request from a user. The information request may be processed to determine its subject area and forwarded to information sources or external communication services, such as social networks, forums, and the like. Answers received from the information sources and external communication services may be validated and selected based on user feedbacks and ratings. The selected answers may be then delivered to the users of the chat information system. After receiving the answers, the user may evaluate them to be further stored for future use by the chat information system.