Chat Token Generation for Compact Content References
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Solution Overview
Problem
Current chat contexts in web-based applications lack an efficient way for website representatives to refer users to multiple content items without using lengthy URLs, which complicates communication and previewing products, leading to inconvenient user experiences.
Innovation Solution
A method involving a chat management server that generates a special character token based on search text or item identifiers, allowing for shorter references in chat panels, enabling preview panels to be displayed without navigating away from the current web page.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If URLs are used to refer content items in chat panels, then content can be referenced, but the message becomes lengthy and inconvenient
Solution Approach 1:
The patent extracts the essential identification information from full URLs and creates shortened tokens. The token generation system takes the unique identifier or search text from the URL, removes the redundant path and protocol information, and creates a compact token representation that preserves the reference capability while dramatically reducing length.
Solution Approach 2:
The patent creates a copy of the URL's identification function through tokens. Instead of using the full URL directly, the system generates a token that copies the essential reference functionality - when a user clicks the token, it still resolves to the correct content item, but the token itself is much shorter and more convenient for chat communication.
2Adaptability or versatility
If multiple hyperlinks are provided for multiple content items, then comprehensive references are possible, but the message becomes complex and lengthy
Solution Approach 1:
The patent merges multiple content item references into a single token structure. When a representative needs to reference multiple items, the system creates a single token that encodes information about all relevant items, allowing the representative to send one concise reference instead of multiple separate hyperlinks and messages.
Solution Approach 2:
The token system provides universal reference capability - a single token can represent one item, multiple items, or even categories of items. The token structure is designed to be multi-functional, adapting to different reference needs while maintaining a consistent, simple format that reduces message complexity.
3Loss of information
If users click hyperlinks to view content, then content can be accessed, but the user must navigate to a different web page in a new tab or window
Solution Approach 1:
The patent introduces an intermediary mechanism - the token system that acts as a bridge between the chat interface and the content. When a user clicks a token, the system intercepts the navigation request and provides content previews within the chat context itself, eliminating the need for users to leave the current web page or open new tabs.
Solution Approach 2:
The patent changes the dimension of content delivery from external navigation (new tabs/windows) to internal integration (within the chat panel). By adding this new dimension of content delivery, the system maintains full content accessibility while dramatically improving user convenience and keeping users within the original page context.
4Length of moving object
If representatives manually process URLs for shortening, then shorter links are obtained, but the process is cumbersome and time-consuming
Solution Approach 1:
The patent implements self-service through automatic token generation. The system automatically creates tokens from URLs without requiring representative intervention - when a representative selects content items or enters search text, the system automatically generates the appropriate token, eliminating manual processing steps and saving time.
Solution Approach 2:
The patent performs preliminary action by pre-processing URL shortening and token generation before the representative needs to communicate the reference. The system prepares tokens in advance based on selected content or search queries, so when the representative is ready to send a message, the shortened reference is already ready to use, eliminating time-consuming manual processing.
Data Source
AI summary
A method, non-transitory computer readable medium, and chat management server apparatus that receives a search request via a search panel provided in response to a user interaction with a chat panel. A token including a special character is generated based on search text in the search request or a unique identifier for one of a plurality of items identified based on a search performed using the search text. The token is provided to a source of the search request for inclusion in the chat panel as a hyperlink. A preview panel request including the token is received in response to a user interaction with the hyperlink. Content for the items or for the one item is retrieved based on the special character included in the token. The content is provided to a source of the preview panel request.