Chat Transcript Segmentation for Content Relationship Maintenance
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Solution Overview
Problem
Instant messaging systems fail to maintain corresponding relationships between chat transcripts and related content, leading to difficulties in associating and retrieving relevant information, especially in enterprise and customer service environments where context is crucial.
Innovation Solution
Implementing a method and apparatus that establish a chat session, synchronize and display related chat content, insert changed content addresses into the chat transcript, and segment it to create a segmented transcript, while storing the relationship between the content and transcript segments for easy retrieval.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Device complexity
If chat transcripts are stored separately from related content, then storage and management is simple, but the corresponding relationship between chat transcript and related content cannot be maintained
Solution Approach 1:
The patent embeds content address information directly within the chat transcript structure, creating a nested relationship where the transcript contains references to related content. This allows the transcript to self-contain the linkage information needed to retrieve associated content, resolving the contradiction between simple storage and maintaining relationships.
Solution Approach 2:
The system introduces an intermediary mechanism that automatically captures and stores content addresses when content is displayed during chat sessions. This intermediary process bridges the gap between chat transcripts and related content, maintaining corresponding relationships without requiring complex manual association or separate storage systems.
2Quantity of substance
If users search entire chat transcript history to retrieve required information, then all information is available, but retrieval efficiency is low and time-consuming
Solution Approach 1:
The patent segments chat transcripts into distinct sections based on content addresses, creating organized blocks of chat history associated with specific content. This segmentation allows users to directly navigate to relevant segments rather than searching through entire transcripts, maintaining complete information availability while dramatically reducing retrieval time.
Solution Approach 2:
The system performs preliminary organization of chat transcripts by content address during the chat session itself. By pre-segmenting and indexing transcripts as they are generated, the system prepares retrieval structures in advance, eliminating the need for time-consuming searches when users need to access specific information later.
3Stability of the object's composition
If chat content is displayed synchronously according to changed address, then content consistency is maintained, but system complexity increases
Solution Approach 1:
The system implements self-service synchronization where the chat client automatically monitors for content address changes and retrieves updated content without requiring complex centralized coordination. Each client independently manages its own synchronization state, maintaining content consistency while avoiding the overhead of complex distributed synchronization protocols.
Data Source
AI summary
A method, apparatus, and system for maintaining corresponding relationships between at least one chat transcript and related chat content in an instant messaging system may include establishing a chat session in the instant messaging system. Corresponding chat content may be displayed synchronously according to a changed address of the chat content. The changed address of the chat content may be inserted into a chat transcript, and the chat transcript may be segmented into at least two segments to create a segmented chat transcript. The segmented chat transcript and corresponding relationship between the changed address of the chat content and corresponding chat transcript segments may be stored.