Chatbot Answer Weighting and Admin Editing for Accuracy
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Solution Overview
Problem
Current chatbot systems face challenges in improving the accuracy of answers, which hampers their operational efficiency, as they lack effective mechanisms for administrators to edit and improve question and answer data.
Innovation Solution
An information processing apparatus and method that determines the source of a question (user or administrator) and calculates a weighting score for answers, transmitting relevant answers to users while providing editing options for administrators through a dedicated terminal apparatus, allowing for improved answer accuracy by enabling administrators to edit question and answer information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If chatbot systems automatically generate answers without human intervention, then operational efficiency is improved, but answer accuracy deteriorates
Solution Approach 1:
The system performs preliminary actions by automatically generating multiple candidate answers and calculating their weights before presenting them to users. This allows the chatbot to operate efficiently with pre-computed responses while maintaining accuracy through weighted selection based on relevance criteria.
Solution Approach 2:
The system implements feedback mechanisms where administrators can evaluate and correct generated answers, and user interactions provide feedback for improving future responses. This feedback loop enables the system to maintain high operational efficiency while continuously improving answer accuracy through learned corrections.
2Reliability
If administrators have the ability to edit question and answer data, then answer accuracy is improved, but device complexity increases
Solution Approach 1:
The terminal apparatus is designed with multi-functionality, serving both as a user interface for querying answers and as an administrator interface for editing question and answer data. This universal design allows administrators to improve answer accuracy without adding separate dedicated hardware, thus managing system complexity while enhancing reliability.
Solution Approach 2:
The information processing apparatus acts as an intermediary between administrators and the chatbot system. It provides a simplified interface for administrators to edit data while automatically managing the complexity of integrating these changes throughout the system, thus improving answer accuracy without proportionally increasing observable system complexity.
3Reliability
If the system provides editing functionality for administrators, then answer accuracy is improved, but ease of operation deteriorates
Solution Approach 1:
The system segments operations into distinct roles: users simply ask questions and receive weighted answers, while administrators access separate editing functionality only when needed. This segmentation maintains ease of operation for typical users while providing powerful editing capabilities to administrators, thus improving answer accuracy without compromising general operational simplicity.
Solution Approach 2:
The system provides self-service functionality where administrators can independently edit question and answer data without requiring system reconfiguration or complex procedures. The editing interface is designed to be user-friendly, allowing administrators to improve answer accuracy through simple data entry and modification operations.
Data Source
AI summary
An information processing apparatus including circuitry. The circuitry receives a question from one of a user terminal apparatus and an administrator terminal apparatus. The circuitry performs determination as to whether the question is transmitted from the user terminal apparatus or transmitted from the administrator terminal apparatus. The circuitry searches for one or more answers including a word included in the question. The circuitry calculates a weighting of each of the one or more answers. When the determination result indicates that the question is transmitted from the user terminal apparatus, the circuitry transmits an answer having a weighting satisfying a predetermined threshold value of the weighting to the user terminal apparatus. When the determination result indicates the question is transmitted from the administrator terminal apparatus, the circuitry generates screen information of a screen for editing at least one of one or more answers.