Chatbot Control Device Group Chat Intent Recognition
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Solution Overview
Problem
Chatbots incorrectly recognize posts intended for other users as directed to them in group chats, leading to unintended execution of specific processing due to shared conditions with individual chats.
Innovation Solution
Implementing distinct conditions for executing specific processing in group chats compared to individual chats, including timing and user intent verification, to prevent misinterpretation of user posts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If the same conditions for executing specific processing are applied in both individual chats and group chats, then the chatbot can respond efficiently to user inputs, but the chatbot may erroneously recognize posts directed to other users as directed to itself, causing unintended operations
Solution Approach 1:
The patent segments the chat environment into two distinct types: individual chats and group chats. For individual chats, the chatbot uses condition set A for determining whether to execute specific processing. For group chats, it uses a different condition set B. This segmentation allows the chatbot to adapt its recognition criteria according to the chat context, thereby maintaining high response efficiency while accurately distinguishing between posts directed to itself and those directed to other users.
2Reliability
If the chatbot uses strict conditions for executing specific processing in group chats, then erroneous operations are suppressed, but the complexity of determining whether to execute processing increases
Solution Approach 1:
The patent applies local quality by assigning different condition sets to different chat contexts. Condition set A is locally applied to individual chats, while condition set B is locally applied to group chats. Each condition set is optimized for its specific context: condition set A is simpler and faster for one-on-one interactions, while condition set B is more stringent for multi-user environments. This localized approach maintains reliability without uniformly increasing complexity across all chat types.
Data Source
AI summary
A control device includes a control unit that performs detects a post file in a group chat. The control unit is configured to not to execute processing using the posted file in a case where the post file posted from any user in the group chat, in which a plurality of users and a chatbot participate, is not shared among the users participating in the group chat; and execute the processing using the posted file in a case where the post file is shared among the users.