Chatbot Emoticon Transmission for Delayed Response Handling
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Solution Overview
Problem
Conventional chatbots are limited in responding to user interactions on social network services and instant messaging due to their reliance on exact pattern matching, lack of context consideration, and high costs for dialogue database creation, leading to potential misunderstandings and damaged relationships when users fail to respond timely.
Innovation Solution
A state display information transmission system using a chatbot that analyzes user terminal responses to preconfigured communication and selects appropriate emoticon or GIF information from a server database to transmit to counterpart terminals, ensuring smooth communication even when responses are delayed.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If conventional chatbots use exact pattern matching to answer user questions, then they can provide consistent responses, but they require a large amount of dialogue examples and high construction costs for the dialogue database
Solution Approach 1:
The system pre-configures multiple candidate emoticon responses with different response times in the server database before actual communication occurs. When a user sends a message, the chatbot automatically selects and transmits the appropriate pre-prepared emoticon based on the user's response time, eliminating the need for extensive dialogue example databases while ensuring consistent and contextually appropriate responses.
2Ease of operation
If conventional chatbots provide fixed answers to each question, then they simplify the response mechanism, but they fail to consider dialogue context and past information
Solution Approach 1:
The system pre-configures multiple candidate emoticon responses with different response times in the server database before actual communication occurs. When a user sends a message, the chatbot automatically selects and transmits the appropriate pre-prepared emoticon based on the user's response time, eliminating the need for extensive dialogue example databases while ensuring consistent and contextually appropriate responses.
3Productivity
If users fail to respond timely in SNS or instant message services, then they may avoid unnecessary interactions, but mutual misunderstandings accumulate and human relationships are damaged
Solution Approach 1:
The chatbot serves as an intermediary between users in the communication system. When a user fails to respond timely, the chatbot automatically transmits appropriate emoticon information to the counterpart terminal, mediating the communication gap and preventing misunderstandings while maintaining relationship quality.
Solution Approach 2:
The system enables automated communication assistance where the chatbot independently monitors response times and transmits appropriate emoticon information without requiring manual user intervention. This self-service mechanism ensures continuous smooth communication even when users are unable to respond timely.
Data Source
AI summary
A state display information transmission system uses a chatbot. According to an embodiment of the present disclosure, in a user terminal and a counterpart terminal, in which a SNS service, an instant message service, etc. operates, even when the user terminal does not respond within a preconfigured response time, a chatbot transmits proper emoticon information, etc. to the counterpart terminal, so that a user can continuously make smooth and proper communication with a counterpart.