Chatbot Message Device Automating External Service Registration
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Solution Overview
Problem
The complexity of registering operation setting information for software robot programs in advance hinders user convenience when utilizing chatbots for services like printing, as it requires detailed setup for each user and service type.
Innovation Solution
A message providing device that allows users to associate software robot programs with external devices without pre-registering operation setting information, by providing preset settings for each chatbot and automatically registering external devices based on user requests, simplifying the process of selecting and using services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If operation setting information is registered in advance for each user, then service execution accuracy is improved, but device complexity and ease of operation deteriorate
Solution Approach 1:
The server stores multiple types of operation setting information in advance for different service scenarios. When a user requests a service, the server automatically selects and applies the pre-configured settings, eliminating the need for users to register detailed settings manually while ensuring accurate service execution.
Solution Approach 2:
The system enables users to simply request services without manually configuring operation settings. The server autonomously retrieves and applies the appropriate pre-stored operation setting information based on the service type, making the system self-configure itself without user intervention in the complex registration process.
2Adaptability or versatility
If detailed operation setting information is registered manually, then service customization is improved, but ease of operation deteriorates
Solution Approach 1:
The server stores multiple types of operation setting information covering various service scenarios and device configurations. This universal storage approach allows the system to adapt to different service types (printing, scanning, copying) and device variations without requiring users to manually configure each specific setting, maintaining both customization and simplicity.
3Reliability
If operation setting information is pre-configured for each user, then service accuracy is improved, but loss of time in registration increases
Solution Approach 1:
Operation setting information is prepared and stored in advance on the server for various service types and device configurations. When users need services, the system automatically retrieves the relevant pre-configured settings immediately, eliminating the time-consuming manual registration process while ensuring accurate service execution.
Data Source
AI summary
A message providing device includes: a reception unit that receives, for each user, a request for a registration of an association between (i) a software robot program operating on a message service for an exchange of messages among users and exchanging messages with the user and (ii) an external device; and a registration unit that provides a single user with plural software robot programs in each of which operation setting information of the software robot program is preset, and registers an external device in each of the plural software robot programs in association with each other according to the request from the user.