Chatbot Interface for Network Security Software Using Natural Language Processing
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Solution Overview
Problem
Network security software requires users to enter specific commands using a query language, which is tedious, slow, and error-prone, especially during cyberattacks, and lacks chatbot interfaces for natural language interactions.
Innovation Solution
A chatbot interface for network security software that receives and acts upon text or voice utterances, using natural language processing to perform security tasks, including named entity recognition and intent classification, allowing users to interact using natural language for network security operations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users enter specific commands using query language in network security software, then security tasks can be performed, but the process becomes tedious, slow, and error-prone
Solution Approach 1:
The patent introduces a chatbot interface as an intermediary between the user and the network security software's query language system. The chatbot translates natural language user inputs into the required query language commands, eliminating the need for users to directly learn and type complex query syntax while maintaining accurate execution of security tasks.
Solution Approach 2:
The patent replaces the mechanical process of manually typing specific query language commands with an automated natural language processing system. The chatbot uses speech-to-text conversion and natural language interpretation to substitute the manual command-entry mechanism, reducing errors and improving ease of operation.
2Productivity
If users are trained on specific query language syntax, then they can perform security tasks, but extensive training time is required
Solution Approach 1:
The chatbot serves as a mediator that handles the complexity of query language syntax internally, allowing users to interact with simple natural language. This eliminates the need for users to invest time learning complex query syntax while still enabling fast execution of security tasks through the chatbot's automated command generation.
Solution Approach 2:
The chatbot system performs the translation and command generation tasks automatically without requiring user expertise in query language. The system serves itself by interpreting natural language inputs and converting them into executable security commands, freeing users from training requirements while maintaining high productivity.
3Reliability
If traditional command interfaces are used, then security operations can be performed, but errors increase during critical situations
Solution Approach 1:
The patent replaces the error-prone manual command typing mechanism with an automated speech-to-text and natural language processing system. During critical security situations, users can quickly speak commands that are automatically converted and executed, reducing both the time to respond and the likelihood of typing errors while maintaining operational reliability.
Data Source
AI summary
A chatbot interface is provided for a network security software application. The chatbot interface can receive and act upon text utterances from a user or from a speech-to-text engine in instances where the user provided a voice utterance. The chatbot interface also can automatically perform tasks relating to network security. In one embodiment, the chatbot interface receives a text utterance, performs named entity recognition on the text utterance, performs intent classification to determine the intent of the text utterance, and performs an action based on the determined intent.