Chatbot Node Navigation Using NLU for Secure Agent Routing
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Solution Overview
Problem
Existing communication systems, such as email and telephone systems, are insecure, inefficient, and lack direct and secure bidirectional communication capabilities for transactions with consumers, leading to disconnects between enterprise data sources and users.
Innovation Solution
A secure mobile communications platform that generates primary communication channels based on user profiles, utilizing automated human interface modules and natural language processing to understand user intent and facilitate secure, efficient communication and transactions through a network of nodes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If email and telephone systems are used for communication, then communication capability is provided, but security and efficiency are compromised
Solution Approach 1:
The patent segments the communication system into distinct components: primary communication channels for secure direct communication, sub-channels for specific topics, and automated human interface modules for processing. This segmentation allows secure communication pathways to be established while maintaining efficiency through automated handling of routine interactions.
Solution Approach 2:
The patent introduces automated human interface modules as intermediaries between users and enterprise data sources. These modules process natural language input, determine user intent, and navigate communication workflows, thereby maintaining security while improving communication efficiency by automating routine tasks.
2Adaptability or versatility
If traditional communication systems are used, then basic communication is enabled, but direct and secure bidirectional communication for transactions is lacking
Solution Approach 1:
The patent creates a universal communication platform that handles multiple functions including secure communication, transactions, and natural language processing through a unified system architecture. The primary communication channels can facilitate various types of interactions (chat, transactions, information exchange) without requiring separate systems, thus improving adaptability while managing complexity through consolidation.
3Productivity
If automated modules are introduced to understand user intent, then communication efficiency is improved, but system complexity increases
Solution Approach 1:
The automated human interface modules are designed to autonomously process user input, determine intent, and navigate communication workflows without requiring complex manual configuration or intervention. The modules self-manage the complexity of understanding natural language and routing communications, thereby improving productivity while containing system complexity through automated self-service capabilities.
Data Source
AI summary
Systems and methods for using agents are provided. A first message is received from a user to engage with a corresponding session of an automated content logic. The automated content logic is configured to facilitate electronic communication between with the user and a plurality of agents associated with the automated content logic. The first message is applied as an input to a first set of agents to receive a corresponding output for each respective agent in the first set of agents. Each corresponding output identifies an action performed by the automated content logic responsive to the first message that best matches with the first message. The corresponding output for each respective agent in the first set of agents is used to identify a first action. A process is performed in accordance with the first action to generate a second message to engage with the corresponding session.