Chatbot Node Navigation Using NLU Classifier Consensus
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Solution Overview
Problem
Existing communication systems, such as email and call centers, are insecure, inefficient, and lack direct bidirectional communication capabilities for real-time transactions with consumers, leading to disconnects and security issues.
Innovation Solution
A secure mobile communications platform that generates primary communication channels based on user profiles, utilizing Natural Language Processing (NLP) to identify user intents and facilitate secure, efficient communication through automated human interface modules, enabling direct interaction between users and enterprise data sources.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If conventional communication systems (email, call centers) are used to connect enterprise data sources with consumers, then communication can be established, but security is compromised and efficiency is reduced due to lack of direct bidirectional communication capabilities
Solution Approach 1:
The patent introduces a message server as an intermediary component that establishes secure bidirectional communication channels between enterprise data sources and consumer devices. The message server acts as a trusted mediator that enables direct communication without exposing security credentials, resolving the contradiction by providing both security and communication efficiency simultaneously
2Reliability
If multiple security credentials are required for authentication in call centers, then security is enhanced, but user experience deteriorates due to complexity and time consumption
Solution Approach 1:
The system performs preliminary authentication actions by establishing secure communication channels in advance through the message server. Once the channel is established, subsequent communications are secured without requiring repeated authentication, thus reducing authentication time while maintaining security through pre-configured secure pathways
3Adaptability or versatility
If traditional communication systems are used, then existing infrastructure can be leveraged, but real-time bidirectional communication and transaction capabilities are lacking
Solution Approach 1:
The message server is designed as a universal platform that handles multiple communication protocols and transaction types through a single architecture. It provides bidirectional real-time communication, file transfer, and transaction capabilities across different devices and platforms, enhancing adaptability without proportionally increasing complexity through standardized multi-functional design
Data Source
AI summary
The disclosed systems and methods join a user to a primary communication channel that is associated with an automated human interface module. The automated human interface module includes a plurality of nodes. A message including a text communication is posted by the user and sent to a decision module associated with a plurality of classifiers. The decision module is configured to identify a node that best matches the text communication in accordance with the plurality of classifiers. Each respective classifier produces a respective classifier result thereby producing a plurality of classifier results. Each respective classifier result identifies a respective node of the plurality of nodes best matching the text communication. The plurality of classifier results is collectively considered, and the node best matching the text communication is identified and the text communication is sent to the identified node.