Chatbot Access via Platform Server Mediator
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Users face inconvenience in accessing dialog content services due to the lack of immediate availability of phone numbers for chatbots, which is a limitation in conventional RCS systems that rely on phone numbers for message transmission and reception.
Innovation Solution
An electronic device and server system that allows users to access chatbots through a platform server, using a phone number and identifier to establish connections, enabling message transmission and reception via an RCS network, while converting message formats between different protocols to facilitate communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If RCS systems use phone numbers for message transmission and reception, then message delivery capability is improved, but accessibility to chatbots deteriorates when phone numbers are not immediately available
Solution Approach 1:
The patent introduces a platform server as an intermediary between the electronic device and chatbots. The platform server receives connection requests containing phone numbers and chatbot identifiers, performs matching, and establishes connections. This mediator resolves the contradiction by enabling chatbot accessibility through alternative identifiers (chatbot IDs) while maintaining reliable message delivery through the established connection, eliminating the requirement for immediate phone number availability.
2Measurement precision
If chatbots are addressed using URIs or URLs, then chatbot identification capability is improved, but compatibility with RCS message delivery system deteriorates
Solution Approach 1:
The patent implements a universal identification system where the platform server accepts multiple types of identifiers (phone numbers, URIs, URLs, and chatbot IDs) and performs unified matching. This multi-functional approach allows chatbots to be precisely identified using various identifier types while maintaining compatibility with the RCS message delivery system through standardized connection establishment procedures.
3Extent of automation
If additional subscription procedures are required for dialog content services, then service control capability is improved, but user convenience deteriorates
Solution Approach 1:
The patent implements a self-service mechanism where users can directly access chatbot services through the messaging application using existing identifiers (phone numbers or chatbot IDs). The platform server automatically performs connection establishment and message routing without requiring users to complete additional subscription procedures. This maintains service control capability through automated server-side processes while significantly improving user convenience by eliminating繁琐 subscription steps.
Data Source
AI summary
An electronic device comprises a housing, a touchscreen display exposed through a part of the housing, at least one wireless communication circuit disposed inside the housing, at least one processor positioned inside the housing and electrically connected to the touchscreen display and the wireless communication circuit; and a memory electrically connected to the at least one processor and positioned inside the housing, wherein the memory stores a user interface for communicating with one or more external chatbots and stores instructions, when executed, that cause the at least one processor to provide access to the one or more external chatbots through the user interface; obtain user selection associated with a first chatbot of the one or more external chatbots, through the user interface; transmit a first connection request including a first phone number and a first identifier (ID) associated with the first chatbot, to an external server through the wireless communication circuit; and receive a first connection response including the first phone number and the first ID from the external server through the wireless communication circuit.