Integrated Chatbot Access via Portal Server Authentication Routing
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Solution Overview
Problem
Users have to individually access multiple chatbot servers operated by different service providers, leading to inefficiencies in time, effort, and cost when seeking query processing services.
Innovation Solution
A system that allows a user to access multiple chatbot servers through a single connection by using an integrated operation server to manage authentication and provide link information, enabling seamless transitions between servers without changing accessing means.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users access multiple chatbot servers through individual accessing means, then each service provider can operate its own chatbot server independently, but users experience increased time, effort, and cost when seeking query processing services from multiple providers
Solution Approach 1:
The patent introduces a portal server as an intermediary that mediates between the user's client terminal and multiple chatbot servers. The portal server receives user queries, determines which chatbot server should handle each query based on service types, and forwards them accordingly. This eliminates the need for users to individually access each chatbot server through separate accessing means, thereby reducing access time while maintaining the independence of each chatbot server.
2Adaptability or versatility
If users access multiple chatbot servers through individual accessing means, then each service provider maintains operational independence, but users incur increased effort and cost
Solution Approach 1:
The portal server provides universal access to multiple chatbot servers through a single interface. Instead of requiring separate accessing means for each chatbot server, the portal server acts as a universal entry point that can route users to any connected chatbot server. This multi-functional approach significantly improves ease of operation while preserving the operational independence of individual chatbot servers.
3Loss of time
If a portal server is introduced to integrate multiple chatbot servers, then user access time and effort are reduced, but system complexity increases
Solution Approach 1:
The portal server serves as a centralized intermediary that simplifies the overall system architecture by providing a single point of contact for users. Rather than requiring users to manage multiple accessing means and authentication systems, the portal server consolidates these functions. The complexity is contained within the portal server itself, which handles service type determination and query routing, while the individual chatbot servers remain relatively simple and independent.
4Ease of operation
If a portal server is introduced to integrate multiple chatbot servers, then ease of operation is improved, but system architecture complexity increases
Solution Approach 1:
The portal server provides universal access functionality that simplifies user interaction with multiple chatbot servers. By implementing a single accessing means that can connect to any chatbot server through service type determination, the system improves ease of operation. The architectural complexity is centralized in the portal server's routing logic, while individual chatbot servers maintain their simplicity and operational independence.
Data Source
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AI summary
Disclosed is a system for providing chatbot services in an integrated way, in which a client can receive query processing services by immediately accessing at least one of other chatbot servers without changing a preexisting accessing means while being initially connected to a specific chatbot server, so that a user can use a plurality of query processing services without difficulties by linking the chatbot servers operated by the plurality of service providers, thereby minimizing the time, efforts and costs of the user who wants to receive the plurality of query processing services through the plurality of service providers.