Chatbot Promotion System for Digital Coupon Validation
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Solution Overview
Problem
Current marketing strategies for products and services lack efficient digital coupon redemption systems that can validate purchases and provide personalized recommendations through chatbot interactions, limiting their effectiveness in consumer engagement and repurchase promotions.
Innovation Solution
A promotion processing system that includes a promotion server and a mobile device, enabling the generation of promotions within social media feeds, operating chatbot conversations to recommend products, validate purchases, and redeem digital coupons using image recognition, while also generating reminders for repurchase and accumulating redeemable points.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If traditional paper coupons are used for marketing, then consumers can receive promotions, but the redemption process is inefficient and lacks personalized recommendations
Solution Approach 1:
The patent replaces the mechanical paper coupon system with a digital promotion system that uses electronic messengers and chatbots. The promotion server generates digital promotions distributed through social media feeds, and the chatbot handles validation and redemption processes automatically, eliminating the need for physical coupons and manual processing.
Solution Approach 2:
The chatbot enables self-service functionality where consumers can independently validate purchases, redeem promotions, and receive personalized product recommendations without staff intervention. The system automatically processes receipt images, validates purchases against promotion terms, and provides tailored recommendations based on purchase history.
2Adaptability or versatility
If digital promotions are distributed through social media, then marketing reach is expanded, but purchase validation and redemption tracking become more complex
Solution Approach 1:
The chatbot serves as an intermediary between the promotion server and the consumer's mobile device. It receives social media promotion data, communicates with the promotion server for validation, processes receipt images through the mobile device camera, and manages redemption tracking, thereby simplifying the complex interactions between multiple system components.
3Ease of operation
If chatbot conversations are used for product recommendation, then consumer engagement is enhanced, but the system requires multiple data processing steps
Solution Approach 1:
The promotion server pre-generates promotion data and product recommendation algorithms before consumer interaction. The chatbot is pre-configured with validation rules and recommendation logic, allowing it to quickly process consumer inputs and provide instant recommendations without requiring complex real-time computations during the conversation.
Data Source
AI summary
A promotion processing system may include a remote device and a promotion server. The promotion server may be configured to generate a promotion within a social media feed. The promotion may be associated with a given product brand. The promotion server may be configured to operate a chatbot conversation on the remote device corresponding to the promotion. The chatbot may be operated to determine a recommended product within the given product brand, validate a purchase of the recommended product, and permit redemption of the promotion based upon validation of the purchase.