Chatbot Reply Speed Control via Dynamic Interval Adjustment

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Current chatting application software lacks personification, leading to a lack of authenticity in user interactions, as the automatic reply speed is too fast and easily distinguishable from human responses.

Innovation Solution

An automatic reply method that uses a pre-trained classifier to determine the type of a chat message, sets a reply time based on a preset interval and the number of words, and adjusts the reply interval to simulate the speed of human typing, thereby enhancing the authenticity of chat interactions.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If the chatting robot replies automatically at a very fast speed, then the reply efficiency is improved, but the personification and authenticity of the chat is reduced

Engineering Contradiction:
Improvereply efficiencyVSAvoidauthenticity of chat
Core Design Contradiction:
ProductivityVSReliability

Solution Approach 1:

The patent applies dynamics by making the reply speed variable rather than fixed. The system dynamically adjusts the reply interval based on the length of the reply message, using a formula that calculates different time intervals for different message lengths. This dynamic adjustment makes the automated reply system more realistic and person-like, as human typing speed varies with message length.

Inventive Principle:
Principle #15Dynamics

Solution Approach 2:

The patent changes the parameter of reply time interval based on message length. By establishing a relationship between reply message length and reply interval, the system transforms from a fixed-speed automated reply to a variable-speed reply system that simulates human typing patterns, thereby improving authenticity while maintaining efficiency.

Inventive Principle:
Principle #35Parameter changes

2Loss of information

If the reply message is long, then the information completeness is improved, but the reply time increases making it less like human conversation

Engineering Contradiction:
Improveinformation completenessVSAvoidreply time
Core Design Contradiction:
Loss of informationVSLoss of time

Solution Approach 1:

The patent changes the parameter of reply time interval based on message length. By establishing a relationship between reply message length and reply interval, the system transforms from a fixed-speed automated reply to a variable-speed reply system that simulates human typing patterns, thereby improving authenticity while maintaining efficiency.

Inventive Principle:
Principle #35Parameter changes

Solution Approach 2:

The patent applies dynamics by making the reply speed variable rather than fixed. The system dynamically adjusts the reply interval based on the length of the reply message, using a formula that calculates different time intervals for different message lengths. This dynamic adjustment makes the automated reply system more realistic and person-like, as human typing speed varies with message length.

Inventive Principle:
Principle #15Dynamics

Data Source

PatentEP3306867B1Auto-response method, apparatus and device, and computer-readable storage medium
Publication Date: 2020.11.11 PING AN TECH (SHENZHEN) CO LTD
  • EP3306867B1 patent drawingFigure 1
  • EP3306867B1 patent drawingFigure 2
  • EP3306867B1 patent drawingFigure 3~5

AI summary

An automatic reply method is disclosed, including: receiving a message from someone to talk to and determining a time when the messages are received as a starting time; by means of a pre-trained classifier, obtaining a type of the message; setting a reply time according a preset reply interval and the starting time; when the reply time is reached, invoking a reply message corresponding to the type, making a reply to the message from someone therefor. An automatic reply device having the same is further disclosed, with the automatic reply method and device to control automatic reply speed of the chatting application software, closer to the speed of artificial reply, and to improve authenticity of simulating the artificial reply and personification of the chatting application software.