Chatbot Search Integration via Webpage Embedding
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Solution Overview
Problem
Current automated testing systems for chatbots do not effectively integrate chatbot knowledge with search engines, limiting the chatbot's visibility and reach to new customers, as the information within the chatbot's knowledge base is typically hidden and not indexable for search engines.
Innovation Solution
A system and method for integrating chatbot knowledge with search engines by traversing the conversational flow of a chatbot, generating a data structure, embedding it in a webpage, and directing the search engine to assign a webpage rank, allowing users to be redirected to a non-public website hosting the chatbot, even if it wouldn't otherwise be identified by the search engine.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If chatbot knowledge base information is kept hidden within the chatbot engine, then the chatbot's security and data protection are improved, but the chatbot's visibility and reach to new customers deteriorates
Solution Approach 1:
The patent introduces an intermediary system that extracts knowledge from the chatbot's conversational flow and publishes it to a separate webpage. This mediator allows search engines to index the knowledge without requiring direct access to the chatbot's internal knowledge base, thus maintaining data protection while enabling visibility through search engine results pages.
2Adaptability or versatility
If chatbot knowledge is made indexable for search engines, then the chatbot's marketing and reach are improved, but the complexity of the system increases
Solution Approach 1:
The patent segments the chatbot system into distinct components: the original chatbot engine, a knowledge extraction module that traverses conversational flow, and a webpage publication system. This segmentation allows each component to perform its function independently, reducing overall system complexity while enabling search engine integration.
3Adaptability or versatility
If a search engine crawler is directed to a non-public website, then the chatbot becomes accessible through search engines, but the website's privacy and security requirements conflict
Solution Approach 1:
The patent creates a copy of the chatbot's knowledge base content in the form of a webpage that can be publicly accessed by search engine crawlers. This copy contains the essential information for visibility while the original chatbot knowledge base remains protected and inaccessible to external systems, thus resolving the conflict between accessibility and privacy.
Data Source
AI summary
A system and method for chatbot and search engine integration comprising traversing a conversational flow of a chatbot, generating a data structure based on the conversational flow, embedding the data structure in a webpage, and directing a search engine to the webpage for the search engine to assign a webpage rank to the data structure. In some embodiments, this integration may allow search engine users to be redirected to a non-public website hosting the chatbot when that chatbot would not otherwise be identified by the search engine.