Chatbot State Switching for Operational Cost Reduction
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Conventional chatbot systems lack the ability to switch between activated and deactivated states, making it difficult for operators to manage usage modes flexibly and efficiently, leading to unnecessary costs and inefficiencies.
Innovation Solution
An information processing apparatus and method that allows the chatbot system to switch between activated and deactivated states by receiving and transmitting message information based on setting information, enabling flexible management of query and answer data, and archiving data during deactivation to reduce operational costs.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the chatbot system operates continuously without state switching capability, then the system maintains constant service availability, but operational costs increase and flexibility is reduced
Solution Approach 1:
The chatbot system implements dynamic state switching between activated and deactivated states, allowing the system to adapt its operational characteristics based on usage requirements. The state management unit enables the system to transition between states, optimizing the balance between service availability and operational cost by deactivating the chatbot when full service is not required.
2Loss of energy
If the chatbot system is deactivated to reduce costs, then operational expenses decrease, but service availability is reduced
Solution Approach 1:
The system performs preliminary actions by switching to the deactivated state in advance when full service availability is not required, reducing operational costs proactively. The state management unit enables cost-effective operation by deactivating the chatbot before periods of lower demand, while maintaining the capability to quickly reactivate when needed.
3Adaptability or versatility
If the chatbot system allows frequent state switching, then flexibility and cost management improve, but system complexity increases
Solution Approach 1:
The system segments the chatbot operation into distinct functional units: the state management unit handles state transitions, the message information receiving unit processes inputs in activated state, and the responding message information transmitting unit generates outputs. This segmentation allows independent management of each function, reducing overall system complexity while enabling flexible state switching.
4Loss of time
If the chatbot system maintains setting information during deactivation, then service resumption is faster, but data storage requirements increase
Solution Approach 1:
The system extracts and maintains only the essential setting information (query information and answer information associations) during deactivation, rather than storing complete conversation histories or all possible data. This selective extraction reduces storage requirements while preserving the critical data needed for rapid service resumption and consistent user experience.
Data Source
AI summary
An information processing apparatus configured to receive message information from a terminal device, and transmit responding message information to the terminal device based on setting information in which query information and answer information are associated with each other, switch a state between a first state and a second state, the first state being a state in which the message information is to be received from the terminal device and a change of the setting information is to be received, the second state being a state in which the message information is not to be received and a change of the setting information is to be received, and when switching from the second state to the first state is performed, transmit the responding message information based on the setting information for which the change has been received in the second state before the switching is performed.