Chatbot Token Authentication for Secure User Tasks
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Solution Overview
Problem
Existing chatbot systems are limited in their ability to perform tasks that require end user identification, as they cannot handle sensitive user information, leading to restricted functionality and decreased user productivity.
Innovation Solution
A chatbot system is configured to create and utilize tokens with custom claims that include end user identifying data, allowing the chatbot to perform tasks that typically require user authentication while protecting sensitive information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a bot performs actions as a system user, then security is maintained by not exposing user identifying information, but the bot is limited in the amount of tasks it can perform
Solution Approach 1:
The patent introduces a token as an intermediary that carries user identifying information in an encoded format. The bot does not directly access or store sensitive user data, but instead uses the token as a mediator to authenticate and perform actions on behalf of the user. This resolves the contradiction by maintaining security (the bot never sees raw user information) while enabling task capability (the token provides necessary authentication credentials).
Solution Approach 2:
The system creates a copy of user identifying information in the form of a token that can be used by the bot. Rather than the bot directly handling sensitive user data, a replicated version (the token) is created that contains the necessary authentication information in an encoded format. This allows the bot to perform authenticated actions without exposing the original sensitive user information, thus maintaining security while expanding task capabilities.
2Adaptability or versatility
If user identifying information is handled by the bot, then more tasks can be performed, but sensitive user information is exposed
Solution Approach 1:
The token serves as an intermediary that protects user information from exposure. The bot interacts with the token rather than directly accessing sensitive user data. The token contains encoded user identifying information that allows authentication and task execution, but the bot never sees or handles the raw sensitive information, thus preventing information exposure while maintaining task capability.
Solution Approach 2:
The token is designed as a temporary, disposable authentication object. It contains user identifying information only for the duration needed to perform specific actions, after which it can be discarded or invalidated. This short-lived nature minimizes the window of vulnerability and reduces the risk of information exposure, while still enabling the bot to perform necessary tasks during the token's valid period.
3Reliability
If the bot operates as a system user, then security is maintained, but user productivity decreases due to restricted functionality
Solution Approach 1:
The token acts as an intermediary that enables the bot to operate with user-level permissions while maintaining security. By using the token for authentication, the bot can perform tasks that require user identifying information without compromising security. This resolves the productivity limitation by allowing the bot to access necessary user-specific resources and perform authenticated actions, thereby increasing user productivity while maintaining security through the token-based authentication mechanism.
Data Source
AI summary
Some implementations of the disclosed systems, apparatus, methods and computer program products may provide for chatbots configured to perform tasks requiring end user identification on behalf of users. Such a chatbot may be authenticated through tokens with custom claims. The custom claims may include identifying or authenticating tokens received by the chatbot or server system and the chatbot may create and/or provide such tokens for authentication. The custom claim may be configured to provide user identifying data, allowing for the chatbot to be provided with end user credentials. Accordingly, chatbots may be utilized to perform sensitive tasks that require user credentials while continuing to provide security for users.