Live Check Image Keying Issue Reporting System
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Solution Overview
Problem
Users of computing systems face difficulties in accurately and efficiently reporting errors or issues, leading to excessive time spent by engineering teams in researching and reproducing the problems due to inadequate communication of the issue's cause.
Innovation Solution
A computing platform with processors, memory, databases, and communication interfaces receives datasets and instructions to generate issue records, facilitating live reporting and investigation by transmitting graphical user interfaces for transaction balancing and issue investigation, allowing for efficient issue tracking and analysis.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If users manually describe issues in emails to engineering teams, then the system can receive issue reports, but the accuracy and efficiency of issue communication deteriorates
Solution Approach 1:
The system automatically captures the complete state of the computing system at the time of the error, including datasets, balancing data, check images, and system configuration. This feedback mechanism ensures that all relevant information is automatically transmitted to engineering teams, eliminating the need for manual description by the user and ensuring accurate reproduction of the issue.
Solution Approach 2:
The system performs self-diagnosis by automatically detecting errors, capturing the complete system state, and generating comprehensive issue reports without requiring user intervention to describe the problem. The system serves itself by collecting datasets, balancing data, check images, and system configuration automatically when an error occurs.
2Loss of information
If users manually report issues without automated data capture, then the reporting process remains simple, but the completeness of error information deteriorates
Solution Approach 1:
The system is pre-configured with automated mechanisms to capture datasets, balancing data, check images, and system configuration at the moment of error occurrence. This preliminary setup ensures that all necessary information is automatically collected and packaged into a comprehensive issue report, eliminating the need for users to manually gather and transmit multiple separate files.
3Productivity
If engineering teams receive incomplete issue descriptions, then the reporting process remains quick, but the time to resolve the issue increases
Solution Approach 1:
The system provides comprehensive feedback to engineering teams by automatically transmitting complete datasets, balancing data, check images, and system configuration captured at the time of the error. This ensures that engineering teams receive all necessary information in a single package, eliminating the need for back-and-forth communication to gather additional details and significantly reducing the time required to research and reproduce the issue.
Data Source
AI summary
Aspects of the disclosure relate to live reporting of check image keying issues. A computing platform may receive a first dataset and may transmit a first set of instructions for triggering transaction balancing and the first dataset to a first client computer system. Subsequently, the computing platform may receive from the first client computer system, a request to report an issue. Responsive to receiving the request to report an issue, the computing platform may receive from the first client computer a second dataset relating to the issue. Subsequently, the computing platform may generate, based on the first dataset and second dataset, an issue record, and may store the issue record in a second database. Then, the computing platform may transmit, via the communication interface, a second set of instructions for triggering issue investigation and the issue record relating to the issue to a second client computer system.