Check-in Finalization Pre-selection for Speed and Ease
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Solution Overview
Problem
Travel check-in processes face a challenge in balancing speed and accuracy, as highly skilled agents use text-based interfaces efficiently but less-experienced personnel struggle with graphical user interfaces, which are typically slower and less intuitive.
Innovation Solution
A system that identifies the most likely finalization action in the passenger check-in process based on the check-in workflow status and other parameters, pre-selecting the most logical action for the user interface, allowing for faster check-in through a single key press or mouse click.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a text-based keyboard and command-driven interface is used for check-in, then check-in speed is improved, but ease of operation deteriorates
Solution Approach 1:
The system performs preliminary actions by automatically determining the check-in status, identifying available finalization actions, and pre-selecting the most logical action before the user needs to make a decision. This eliminates the need for users to analyze multiple options or remember commands, thereby maintaining high check-in speed while significantly improving ease of operation.
Solution Approach 2:
The system serves itself by automatically analyzing the check-in workflow status and determining the most logical finalization action without requiring user input or decision-making. The system pre-selects the appropriate action based on the current state, allowing users to simply confirm with a single click, thus resolving the contradiction between speed and ease of operation.
2Ease of operation
If a graphical user interface is used for check-in, then ease of operation is improved, but check-in speed deteriorates
Solution Approach 1:
The system performs preliminary analysis of the check-in status and pre-selects the most logical finalization action before presenting options to the user. This eliminates the time users would otherwise spend analyzing multiple options or navigating complex interfaces, thereby maintaining graphical interface ease of operation while significantly improving check-in speed.
Solution Approach 2:
The system extracts and presents only the relevant finalization actions based on the current check-in status, rather than displaying all possible actions. This reduces the cognitive load on users while maintaining quick processing, thus improving check-in speed without sacrificing the ease of operation provided by the graphical interface.
3Adaptability or versatility
If multiple finalization actions are made available to the user, then adaptability is improved, but device complexity increases
Solution Approach 1:
The system performs preliminary analysis of the check-in workflow status and pre-selects the most logical finalization action. This allows the system to maintain adaptability by considering multiple possible actions while presenting a simplified interface with only the most relevant options, thereby improving adaptability without increasing perceived interface complexity.
Solution Approach 2:
The system applies local quality by tailoring the presentation of finalization actions based on the specific check-in status and context. Different situations receive different sets of pre-selected actions, maintaining high adaptability while keeping the interface simple for each specific case rather than presenting all possible actions in every situation.
Data Source
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AI summary
This document describes a computer-implemented method for facilitating a check-in finalization process for a travel passenger. The method includes receiving one or more check-in parameters related to a check-in procedure for a passenger checking in for a travel segment, and determining from the received check-in parameters a check-in workflow status corresponding to which of a plurality of steps of the check-in procedure have been completed. The method also includes identifying one or more finalization actions that are available for finalizing the check-in procedure based on the check-in workflow status. The method further includes determining a primary finalization action from the one or more finalization actions, the primary finalization action being the finalization action most likely to be taken to finalize the check-in procedure. The method also includes providing for display on a user interface the available finalization actions, where the primary finalization action is pre-selected on the user interface.