Check Retrieval via Item Selection Verification
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Solution Overview
Problem
Customers face difficulties in retrieving their checks at establishments without knowing the associated identification number, and establishments want to maintain privacy and security, as current methods require special identifiers and may compromise security.
Innovation Solution
A system and method where a customer's mobile device generates a list of items from open checks, allowing the customer to select items that are on their check, enabling the system to identify and retrieve the check based on customer input, without exposing other customers' checks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If customers are provided with all check identification numbers to choose from, then customers can easily retrieve their checks, but security and privacy issues arise as customers could access other customers' checks
Solution Approach 1:
The patent introduces an intermediary verification mechanism using items on the check as a mediator. Instead of directly displaying check IDs, the system presents a list of items from the check and requires the customer to verify ownership by selecting items they ordered. This intermediary step prevents direct access to check information while enabling secure retrieval.
2Ease of operation
If establishments display all open checks for customers to view, then customers can find their checks without identifiers, but other customers' checks are exposed creating privacy issues
Solution Approach 1:
The patent extracts only the necessary information (item names) from the full check data and presents this extracted subset to the customer for verification. The complete check information including personal details remains hidden, while the extracted item list suffices for identity verification. This selective extraction resolves the contradiction between ease of retrieval and privacy protection.
3Reliability
If customers are required to know their check identification number, then security is maintained, but customers face difficulty retrieving checks as they may not be aware of the identifier
Solution Approach 1:
The system enables customers to self-verify their check ownership by selecting items they ordered, eliminating the need for them to know or remember check identification numbers. The verification process is self-service based on the customer's own knowledge of their order, maintaining security while greatly improving ease of operation.
Data Source
AI summary
Various systems, methods, and apparatuses are described for retrieving a customer check. One example method may comprise generating a list of items included on at least one open check. The example method may further comprise receiving from a customer a selection of an item from the list, wherein the item is included on a check associated with the customer. The example method may further comprise identifying the check associated with the customer based at least in part on the selected item. Similar and related methods, apparatuses, systems, and computer program products are also provided.