Chronological Information Mapping for Computing Systems
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Solution Overview
Problem
In computing systems, resolving complex issues often involves a multitude of users accessing diverse information sources, leading to difficulties in accessing relevant information in a meaningful way due to the unstructured and varied nature of the processes involved, with information being irrelevant to some users and requiring unique processes for each issue.
Innovation Solution
A computing system architecture that detects activities, correlates them to entities, generates line item displays with contextual actions, and integrates these into a chronological display structure for user interaction, allowing for role-specific views and filtering mechanisms to enhance information accessibility and processing efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Quantity of substance
If diverse information sources are accessed to resolve complex computing system issues, then information completeness is improved, but information relevance deteriorates
Solution Approach 1:
The patent segments information from diverse sources into structured components including activity type, entity type, line items, and contextual actions. Each piece of information is categorized and tagged with metadata that enables precise filtering and relevance determination, allowing the system to maintain completeness while eliminating irrelevant content through structured organization.
Solution Approach 2:
The patent applies local quality by providing customized information views based on user roles and specific issue contexts. Different users receive different subsets of information tailored to their needs - for example, technical details for engineers versus high-level status for managers - thereby maintaining information relevance while preserving overall completeness in the system.
2Adaptability or versatility
If unstructured processes are used to address computing system issues, then flexibility in handling unique issues is improved, but information accessibility deteriorates
Solution Approach 1:
The patent implements a universal chronological display structure that can accommodate multiple types of activities (emails, phone calls, meetings, actions) and various entity types (customers, products, orders) through a single standardized interface. This universal framework maintains flexibility for unique issues while dramatically improving information accessibility through consistent navigation and presentation.
Solution Approach 2:
The patent employs dynamic filtering and sorting capabilities that adapt the chronological display based on user interactions, selected criteria, and contextual needs. The system dynamically adjusts which information is displayed and how it is organized, maintaining process flexibility while enhancing information accessibility through real-time customization.
3Ease of operation
If role-specific views and filtering mechanisms are implemented, then information accessibility is improved, but system complexity increases
Solution Approach 1:
The patent applies preliminary action by pre-configuring role-based permission sets and default filters that automatically apply when users access the system. User roles are pre-defined with specific access rights, and the chronological display is pre-filtered based on these roles, thereby improving information accessibility without requiring complex real-time decision-making logic.
Solution Approach 2:
The patent introduces an intermediary layer of role-based access control and filtering mechanisms that mediate between the comprehensive information system and individual users. This intermediary manages complexity by handling permission checks and filtering logic centrally, allowing simple user interfaces while maintaining sophisticated access control and information organization.
Data Source
AI summary
An activity is detected in a computer system. The activity is correlated to a given entity. A line item display is generated for the detected activity and contextual actions are identified for the line item display. The line item display, with contextual action mechanisms is added to a chronological display structure which is surfaced for user interaction.