Click-to-Call Sequencing with Human Pickup Detection

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Solution Overview

Problem

Existing telephone communication systems face challenges in ensuring that a customer is connected to a professional and not their voicemail when using 'click-to-call' functionality, without requiring tedious manual manipulations.

Innovation Solution

A method and device that manage telephone communications by detecting human interaction at the first terminal before initiating a call to the second terminal, using a communication management platform to ensure the call is accepted by a user and not voicemail, and optionally implementing automatic actions based on pickup status.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If the dialer calls the customer using click-to-call functionality, then the call can be initiated automatically without manual dialing, but the customer may be connected to voicemail instead of the professional

Engineering Contradiction:

Improveautomatic call initiationVSAvoidconnection to professional

Core Design Contradiction:

Ease of operationVSReliability

Solution Approach 1:

The system performs a preliminary action by calling the professional's terminal first and detecting whether a human user has picked up the call before initiating the call to the customer. This preliminary detection prevents the customer from being connected to voicemail while maintaining automatic call initiation functionality.

Inventive Principle:

Principle #10Preliminary action

2Reliability

If the system detects human pickup at the first terminal before calling the second terminal, then the customer is connected to the professional, but the call setup process becomes more complex

Engineering Contradiction:

Improveconnection to professionalVSAvoidcall setup process

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The communication management platform acts as an intermediary that handles the complex detection and coordination between the professional's terminal and the customer's terminal. This intermediary approach simplifies the overall system architecture while ensuring reliable human pickup detection before initiating the customer call.

Inventive Principle:

Principle #24Intermediary (Mediator)

3Reliability

If the professional's terminal is called first to detect human pickup, then the customer is not connected to voicemail, but network resources are consumed before the customer call is initiated

Engineering Contradiction:

Improveavoiding voicemail connectionVSAvoidnetwork resource consumption

Core Design Contradiction:

ReliabilityVSUse of energy by moving object

Solution Approach 1:

Inventive Principle:

Principle #10Preliminary action

Data Source

PatentUS12438985B2Optimized triggering of telephone communications

Publication Date: 2025.10.07 ORANGE SA

AI summary

A method for managing telephone communication and to a corresponding computer program, storage medium, telephone communication management device, and telephone communication management platform. A request to set up a telephone communication session between a first terminal and a second terminal is received. Each terminal has its own identifier. A first call command is sent to the first terminal. Pickup of the first terminal by a user before the end of a predetermined period is detected. Automatic detection is based on obtaining a signal indicating that the first call command has been accepted, associated with obtaining an indication of a user's interaction with a human-machine interface at the first terminal. A second call command is then sent to the second terminal.