Client Profile Filtering for Trusted Network Access

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Solution Overview

Problem

Private response centers face challenges in effectively assisting clients who are unable to communicate their needs, such as during emergencies or disorientation, and require mechanisms to facilitate additional assistance for non-emergency services.

Innovation Solution

A computer system that maintains personal profiles of clients, including authorized entities, and generates logs accessible via an electronic communication network, allowing for filtered information sharing with trusted network members for appropriate action.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If all available information about the client is shared with authorized entities, then the completeness of information is improved, but the privacy and security of client data deteriorates

Engineering Contradiction:
Improvecompleteness of client informationVSAvoidprivacy and security risk
Core Design Contradiction:
Loss of informationVSObject-affected harmful factors

Solution Approach 1:

The patent implements differential information sharing where different authorized entities receive different levels of information based on their specific authorization. The system evaluates each entity's trust level and authorizes access to specific portions of client data, ensuring that each entity receives only the minimum necessary information to perform their authorized function, thus balancing information completeness with privacy protection.

Inventive Principle:
Principle #3Local quality

Solution Approach 2:

The private response center acts as an intermediary between the client and authorized entities. It controls and filters information flow, evaluating trust levels and authorizing access on behalf of the client. This intermediary mechanism enables information sharing while maintaining security, as the response center mediates what information is disclosed to whom based on established trust relationships.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Adaptability or versatility

If the system collects and stores detailed personal profiles of clients, then the ability to provide personalized assistance is improved, but the complexity of data management and security requirements increases

Engineering Contradiction:
Improvepersonalized assistance capabilityVSAvoiddata management complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent segments client information into distinct categories and fields within personal profiles, organizing data by type (e.g., medical information, preferences, emergency contacts). This segmentation allows the system to manage complex data systematically, retrieve specific information efficiently, and apply different security and access control policies to different data segments, reducing overall management complexity.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The system performs preliminary data organization and classification when client information is first collected and stored. Personal profiles are pre-structured with categorized fields and metadata, and authorization rules are pre-configured for different entity types. This preliminary action simplifies subsequent data retrieval and sharing operations, as the system doesn't need to process raw unstructured data during emergency situations.

Inventive Principle:
Principle #10Preliminary action

3Reliability

If the system filters information before sharing with authorized entities, then the security and appropriateness of information sharing is improved, but the time and computational resources required for processing increase

Engineering Contradiction:
Improveinformation sharing securityVSAvoidinformation processing time
Core Design Contradiction:
ReliabilityVSLoss of time

Solution Approach 1:

The system pre-evaluates and pre-filters information based on authorized entity profiles and trust levels before actual information sharing occurs. Authorization rules and information filtering criteria are established in advance, allowing the system to quickly determine what information to share without performing complex real-time analysis during emergency situations, thus reducing processing time while maintaining security.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The patent changes the parameter of information filtering from real-time complex analysis to pre-computed rule-based filtering. By transforming the filtering process into a parameter-matching operation against pre-established authorization rules, the system reduces computational complexity and processing time while maintaining reliable security controls.

Inventive Principle:
Principle #35Parameter changes

4Speed

If the system provides comprehensive access to client information for emergency situations, then the responsiveness to emergencies is improved, but the risk of unauthorized access or misuse increases

Engineering Contradiction:
Improveemergency response speedVSAvoidaccess control security
Core Design Contradiction:
SpeedVSReliability

Solution Approach 1:

The system pre-identifies and pre-authorizes entities that may need access to client information during emergencies. Authorization lists and access credentials are established in advance for different scenarios, allowing the system to grant immediate access to pre-approved entities without requiring time-consuming authorization checks during critical emergency situations, thus maintaining both speed and security.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The patent implements scenario-specific access control where different levels of information access are authorized for different emergency situations and different authorized entities. Rather than providing universal comprehensive access, the system tailors information disclosure to the specific emergency context and the specific entity's authorization level, enabling rapid appropriate access while maintaining security through localized access control policies.

Inventive Principle:
Principle #3Local quality

Data Source

PatentUS9794409B2Adaptive system with call center and trusted network
Publication Date: 2017.10.17 BEST BUY HEALTH INC
  • US9794409B2 patent drawing
  • US9794409B2 patent drawing
  • US9794409B2 patent drawing

AI summary

According to one aspect, a computer system comprises a processor, memory, and an interface to an electronic communication network. The memory holds instructions that when executed by the processor cause the computer system to maintain in electronic storage personal profiles of a number of clients of a service. At least one of the personal profiles includes identification of one or more entities authorized by the respective client to receive information about the client. The instructions further cause the system to produce a log associated with the client including information about the client. The information included in the log is filtered so that not all available information about the client is included in the log. The log is further made accessible via the electronic communication network to at least some of the one or more entities authorized by the client to receive information about the client.