Client System Rich Text Messaging for Business Entity Recognition
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current communication systems between client systems face challenges such as unrecognized business entity phone numbers, lack of easy promotional graphic delivery to customers, and inability to customize chatrooms with logos and colors, leading to poor user engagement and customer experience.
Innovation Solution
The client app facilitates enhanced communication by displaying business entity logos during calls, enabling character-based dialing, managing appointments, controlling access to personal data, providing voice messages as quick responses, and offering a rich text messaging service, thereby improving user interaction and engagement.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If business entity phone numbers are stored in contact lists, then communication functionality is provided, but user recognition of business entities is poor
Solution Approach 1:
The patent applies the Copying principle by displaying a visual representation (logo) of the business entity during communication. Instead of relying solely on text-based contact information, the system copies and displays the business entity's visual identifier on the caller ID screen and in chat interfaces, enabling immediate visual recognition without requiring users to read or remember phone numbers or business names.
2Productivity
If promotional graphics are delivered through traditional messaging, then communication is maintained, but delivery efficiency and user engagement are reduced
Solution Approach 1:
The patent applies the Universality principle by integrating promotional graphic delivery into the existing communication framework. The chat interface serves multiple functions: it handles regular messaging, displays business entity logos for identification, and delivers promotional graphics. This multi-functional approach allows promotional content to be delivered efficiently through the same channel used for communication, increasing both delivery efficiency and user engagement.
Solution Approach 2:
The system applies Preliminary action by automatically delivering promotional graphics to users based on their communication history and preferences, without requiring manual intervention. The system proactively pushes relevant promotional content to users' devices, ensuring timely delivery before users need to search for or request such information.
3Adaptability or versatility
If chatrooms use default settings, then setup is simple, but customization with logos and colors is impossible
Solution Approach 1:
The patent applies the Local quality principle by allowing customization of specific chatroom elements (logos, colors, themes) while maintaining the overall chatroom structure. Users can selectively apply visual customizations to individual chatrooms based on the business entity or communication context, without needing to reconfigure the entire chat system. This enables targeted customization that enhances adaptability without proportionally increasing complexity.
4Ease of operation
If character-based dialing is not provided, then dialing interface is simple, but user convenience for non-numeric input is reduced
Solution Approach 1:
The patent applies the Dynamics principle by making the dialing interface adaptable and dynamic. The system can switch between traditional numeric keypad and character-based input modes based on user preferences, communication context, or detected input patterns. This dynamic interface allows users to input characters directly during dialing operations, improving convenience for non-numeric input while maintaining the simplicity of the traditional interface when needed.
Data Source
AI summary
Aspects of the present disclosure are directed to enhanced communication between client systems. One aspect facilitates a business entity to customize the client systems of their customers. Another aspect facilitates a user to use character-based dialing. One more aspect enables customers of a business entity to manage appointments with the business entity. Another aspect facilitates users/persons to control access to their personal data. Yet another aspect enables voice messages to be provided as quick responses to incoming calls. One aspect provides for a rich text messaging service (RTMS) protocol that may be used to deliver interactive Rich Text Format (RTF) messages to smartphones providing rich user experience found in many web-based technologies.