Cloud User Access Management for Personalized Hospitality Authentication
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Hospitality users face challenges with repeated authentication processes and lack of personalized service delivery in hospitality environments, leading to an inconsistent and less-than-optimal user experience.
Innovation Solution
A cloud-based centralized user access management system (CUAMS) integrates with hospitality property management systems (PMS) to create a single master account for users across multiple establishments, enabling seamless and personalized service provisioning through cloud-based authentication and personalized virtual local area networks (VLANs).
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a centralized user access management system is implemented, then service consistency and personalization are improved, but system complexity increases
Solution Approach 1:
The patent merges authentication, user profile management, and service provisioning functions into a single centralized cloud-based CUAMS platform. This consolidation improves service consistency across multiple hospitality establishments by eliminating fragmented local authentication systems, while the cloud-based architecture manages the complexity centrally rather than distributing it across numerous local systems.
Solution Approach 2:
The CUAMS acts as an intermediary between hospitality establishments and users, handling all authentication and service provisioning requests centrally. This mediator approach ensures consistent service delivery across the hospitality chain while shielding individual establishments from the complexity of implementing and maintaining their own authentication infrastructure.
2Ease of operation
If cloud-based authentication is used, then user convenience is improved, but network dependency increases
Solution Approach 1:
The cloud-based CUAMS provides universal authentication services that work across all hospitality establishments in the chain, allowing users to access services consistently regardless of location. The single sign-on capability enables users to authenticate once and access multiple services and locations, maximizing convenience while the centralized nature reduces overall network infrastructure requirements at individual establishments.
Data Source
AI summary
Devices, systems, and methods for provisioning services to a hospitality user in a hospitality establishment are provided. An example method includes creating a user profile for the hospitality user. The user profile includes a user ID and user credential, service type data and user preference data pertaining to a service. The method further includes receiving a request for authentication from a wireless device associated with the hospitality user and connected to a wireless network of the hospitality establishment. The request includes a user-provided credential. The method further includes performing a cloud-based authentication process to determine an authentication status of the hospitality user, sending the authentication status of the hospitality user to a hospitality property management system (PMS) of the hospitality establishment, determining a user registration status of the hospitality user, and providing access to the wireless network to the wireless device, based on the user registration status.