Cloud Alert Enrichment via Identity Matching
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Solution Overview
Problem
In cloud storage systems, identifying the source of faults or alerts is challenging due to the complexity of components from multiple vendors, leading to inefficient information exchange and time-consuming troubleshooting, which can result in significant detrimental impacts on enterprises.
Innovation Solution
A method that processes alerts/events using a computer processor with an identity matching service to generate resource identifiers, enabling the identification of associated services, platforms, virtual machines, virtual applications, virtual data centers, organizations, and platform components, thereby providing context for IT personnel to prioritize and address issues effectively.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If alerts/events are collected from multiple components without enrichment, then the system can maintain simplicity in alert collection, but IT personnel cannot efficiently identify the source or context of faults
Solution Approach 1:
The system performs preliminary enrichment of alerts by associating them with relevant physical or logical topology resources before presentation to IT personnel. This includes identifying the source component, propagating alerts through the topology to affected resources, and enriching with contextual information such as organization, application, and service relationships. This preliminary action eliminates the need for manual troubleshooting and ensures context is available when alerts are first presented.
2Productivity
If manual troubleshooting of unenriched alerts is performed, then IT personnel can analyze each alert individually, but the process becomes time-consuming and results in significant detrimental impact on enterprises
Solution Approach 1:
The system introduces an intermediary enrichment process that automatically associates alerts with relevant topology resources and contextual information. This intermediary layer transforms raw, unenriched alerts into enriched alerts containing source identification, affected resources, and contextual relationships. This eliminates the need for manual analysis and significantly reduces troubleshooting time while maintaining accurate fault identification.
3Adaptability or versatility
If alerts are presented without association to physical or logical topology resources, then the alert system remains simple to implement, but IT personnel cannot prioritize alerts or take proper actions
Solution Approach 1:
The enrichment system performs multiple functions simultaneously: identifying the source component of alerts, propagating alerts through the topology to identify affected resources, associating alerts with organizational and application context, and enabling prioritization. This multi-functional approach provides comprehensive alert management capabilities while managing complexity through automated processes and standardized data structures.
Data Source
AI summary
Methods and apparatus to provide alert enrichment in a cloud storage system. In one embodiment, the system performs alert/event identification with information from an identity matching service for the components of the cloud storage system to generate a resource identifier for the component associated with a first one of the processed alerts/events, and use the resource identifier to identify a service, platform, virtual machine, virtual application, virtual data center, organization and/or platform component associate with the first one of the processed alerts/events.