Cloud Control Means for VCS Instance Lifecycle and Minimum Telephony Services
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Solution Overview
Problem
Cloud computing providers face inefficiencies in optimizing infrastructure costs and resource usage for voice communication systems (VCS) as existing solutions either result in 'out of service' tones, expensive rerouting, or complex multi-tenant systems when VCS instances are removed during off-hours, failing to provide a minimum set of telephony services effectively.
Innovation Solution
A control means is implemented within the cloud infrastructure to manage the deployment and removal of VCS instances, routing calls to provide a minimum set of telephony services during scheduled intervals, including critical device registration, recorded messages, and voice interactive answering systems, while allowing data storage and restoration, and enabling flexible scheduling through a multi-tenant interface.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of energy
If VCS instances are removed during off-hours to optimize resource usage, then infrastructure costs are reduced, but users receive 'out of service' tones and telephony services are unavailable
Solution Approach 1:
The system segments telephony services into two distinct layers: a core minimum service layer that remains active during off-hours (handling emergency calls, voicemail, and critical communications) and a full service layer that operates during business hours. This segmentation allows the VCS instance to be removed while preserving essential telephony capabilities.
Solution Approach 2:
A control means acts as an intermediary between the public telecommunication network and the VCS instance. During off-hours, this control means intercepts calls and routes them to the minimum service infrastructure, preventing 'out of service' tones while the VCS instance is removed. The control means mediates between resource optimization goals and service availability requirements.
2Reliability
If public network provider rerouting services are used to maintain telephony during off-hours, then service availability is maintained, but costs increase and flexibility is reduced
Solution Approach 1:
The system implements self-service by providing organizations with a multi-tenant interface that allows them to autonomously configure their own off-hours telephony preferences, scheduling parameters, and service levels. This eliminates dependency on public network providers for call rerouting configuration and enables cost-effective self-managed minimum service infrastructure.
Solution Approach 2:
The control means is designed as a universal platform that can serve multiple organizations simultaneously through multi-tenancy. It provides diverse telephony services (emergency calls, voicemail, conferencing, critical device routing) through a single infrastructure, replacing expensive public network provider rerouting services with a flexible, self-managed universal system.
3Adaptability or versatility
If multi-tenant solutions are implemented to scale telephony systems, then service flexibility is improved, but system complexity increases significantly
Solution Approach 1:
The patent extracts the complexity of multi-tenant management from the core VCS instance by implementing a dedicated control means that handles all scheduling, service level configuration, and call routing decisions. This separation allows the VCS instance to remain simple while the control means manages the complexity of providing flexible services to multiple organizations.
Solution Approach 2:
The multi-tenant interface enables organizations to self-configure their telephony services, scheduling parameters, and service levels without requiring complex system integration. This self-service approach significantly reduces implementation and maintenance complexity while maintaining high adaptability and versatility.
Data Source
AI summary
The invention provides a control means (8) equipping a cloud infrastructure (7), said cloud infrastructure (7) having a voice communication system instance (VCS) (12i) deployed or removed by an orchestration server (11), and being coupled when deployed, to a public telecommunication network (6) and a network (4i), said control means (8) being arranged either for controlling said orchestration server (11) to deploy said VCS instance (12i) and routing a call originating from a communication device (2i) connected to said public telecommunication network (6) to a communication device (5i, 9i) connected to said network (4i) through said VCS instance (12i), when the control means (8) is set to a first state during a first scheduled time interval, or, for controlling said orchestration server (11) to remove said VCS instance (12i), and providing a minimum set of telephony services in response to said call when the control means (8) is set to a second state during a second scheduled time interval. The invention also provides a method.