Cloud Gaming Incident Reporting via Pre-recorded Video Clips
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Solution Overview
Problem
The video game industry faces challenges in managing disruptive player behavior, which interferes with the gaming experience and resource efficiency, as existing reporting mechanisms are cumbersome and resource-intensive, often requiring players to exit games to report incidents, leading to wasted resources and inefficient policing.
Innovation Solution
A cloud-based gaming system that allows players to flag disruptive behavior incidents without interrupting gameplay, generating video clips for review, storing them for validation, and prioritizing them for moderator review, enabling low-friction reporting and improving policing efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If players are required to exit games to report disruptive behavior incidents, then reporting completeness can be improved, but player engagement and gaming experience deteriorate
Solution Approach 1:
The system automatically captures video clips and prepares reporting materials in advance before the player needs to submit a report. Video clips are pre-recorded during gameplay, and reporting interfaces are pre-configured, allowing players to submit reports quickly without exiting the game, thus maintaining both reporting completeness and player engagement
2Measurement precision
If manual review of all disruptive behavior reports is conducted, then reporting accuracy can be improved, but resource consumption and processing time increase
Solution Approach 1:
The system enables self-service reporting where players automatically capture and submit video evidence of disruptive behavior. The automated video clipping and submission process eliminates the need for manual review of all reports, reducing resource consumption while maintaining reporting accuracy through player-provided visual evidence
Solution Approach 2:
The manual mechanical process of reviewing reports is replaced with an automated electronic system that captures, stores, and manages video evidence. This substitution uses computer-based automation to handle report processing, significantly reducing human resource consumption while maintaining or improving accuracy through consistent automated procedures
3Reliability
If comprehensive video evidence is captured for all incidents, then incident verification can be improved, but data storage requirements and processing overhead increase
Solution Approach 1:
The system extracts only the essential video segments that contain disruptive behavior incidents, rather than storing all gameplay video. By identifying and extracting only the relevant portions where disruptive behavior occurs, the system maintains incident verification capability while significantly reducing overall data storage requirements
Solution Approach 2:
Video clips are pre-segmented and prepared during gameplay, with only the portions containing potential disruptive behavior being captured and stored. This preliminary identification and extraction of relevant segments before final storage reduces the volume of data that needs to be retained, while ensuring that verification evidence is available when needed
Data Source
AI summary
A disruptive behavior incident flag notification is received from a game player that marks a time during play of a video game corresponding to a potential disruptive behavior incident. A video clip for the disruptive behavior incident flag notification is automatically generated and stored with the disruptive behavior incident flag notification in association with an account of the game player. The game player accesses and reviews the disruptive behavior incident flag notification and corresponding generated video clip. The game player applies a validation indicator to the disruptive behavior incident flag notification. The validation indicator for the disruptive behavior incident flag notification as received from the game player is used to prioritize the disruptive behavior incident flag notification and corresponding generated video clip for platform moderator review. An incident reporting score for the game player is updated based on a platform moderator report for the disruptive behavior incident flag notification.