Cloud-Based Instant Social Image Cobrowsing for Mobile Support
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Solution Overview
Problem
Conventional communication solutions like WebEx and FaceTime require pre-arrangement and manual coordination to establish video calls, limiting the ability to connect with unknown contacts and increasing complexity, which hinders instant communication and support services.
Innovation Solution
Implementing instant social image cobrowsing through the cloud, allowing users to initiate video telephony sessions with unknown parties directly from mobile devices by clicking an 'instant share' icon, using a cloud-based system that dynamically creates co-browse sites for linking clients with experts or support personnel without pre-existing contacts or manual coordination.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If pre-arrangement and manual coordination are required to establish video calls, then connection reliability is improved, but communication speed and ease of operation deteriorate
Solution Approach 1:
The system performs preliminary actions by pre-establishing expert profiles, availability status, and routing rules in the background. When a user initiates a request, the cloud service has already prepared the matching logic and connection parameters, enabling instant connection without manual coordination while maintaining reliable connections through pre-configured expertise matching.
Solution Approach 2:
The system implements self-service through automated expert matching and connection establishment. The cloud service automatically matches users with appropriate experts based on request parameters, establishes video call connections without human intervention, and manages the entire communication workflow autonomously, thereby improving ease of operation while maintaining connection reliability through systematic matching algorithms.
2Reliability
If pre-arrangement and manual coordination are required to establish video calls, then connection stability is improved, but productivity deteriorates
Solution Approach 1:
The system implements self-service through automated expert matching and connection establishment. The cloud service automatically matches users with appropriate experts based on request parameters, establishes video call connections without human intervention, and manages the entire communication workflow autonomously, thereby improving ease of operation while maintaining connection reliability through systematic matching algorithms.
Solution Approach 2:
The system creates an inert environment by providing a controlled, standardized communication framework managed by the cloud service. This framework establishes consistent connection protocols, expert validation mechanisms, and session management rules that ensure stable connections while enabling rapid productivity through automated workflows and elimination of manual coordination steps.
3Ease of operation
If cloud-based dynamic co-browse site creation is implemented, then ease of operation is improved, but device complexity increases
Solution Approach 1:
The system extracts the complex functions of expert matching, co-browse site creation, video call management, and session control from the user's mobile device and relocates them to the cloud service infrastructure. The mobile device is left with only simple interface elements like buttons and input fields, dramatically reducing device complexity while maintaining ease of operation through the cloud's sophisticated backend processing.
Solution Approach 2:
The cloud service acts as an intermediary between the user's simple device interface and the complex communication infrastructure. It receives simple user inputs, performs sophisticated expert matching and session management, and returns simplified results to the user, thereby enabling ease of operation on simple devices while managing the inherent system complexity in the cloud.
Data Source
AI summary
In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing instant social image cobrowsing through the cloud, including, for example, means for loading an application at the client device, the application displaying a graphical interface at the client device; receiving input at the graphical interface of the client device to initiate an instant share session; generating an action at the client device to request an instant share session; communicating the action from the client device to a remote host organization via a public Internet; receiving, at the client device, a pointer to a dynamically created co-browse site at the host organization responsive to communicating the action from the client device to the remote host organization; following the pointer to the dynamically created co-browse site at the host organization communicably linking the client device with the host organization; and exchanging a video telephony stream between the client device and a remote party through the dynamically created co-browse site. Other related embodiments are disclosed.