Cloud Migration Utility for Telephony Group Feature Preservation
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Solution Overview
Problem
When migrating telephony services from on-premises to cloud-hosted services, larger enterprises face challenges in maintaining group features like call pickup and call parking as users are split between different call agents, leading to operational disruptions.
Innovation Solution
A cloud migration utility that identifies group features used by users or devices in an on-premise telephony system, forms candidate sets for migration to a cloud-hosted call agent based on shared features, and provides data for user interface display to ensure seamless migration without disrupting group functions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a gradual migration approach is taken where only some users are migrated to the cloud, then basic connectivity is preserved, but group features such as call pickup and call parking will not operate properly
Solution Approach 1:
The patent introduces a migration utility system that acts as an intermediary between the on-premises telephony system and the cloud-hosted call agent. This system analyzes user profile data, identifies group features, and determines candidate sets of users that can be migrated together without disrupting group functionality. The intermediary coordinates the migration process to maintain both basic connectivity and group feature operation.
Solution Approach 2:
The migration utility performs preliminary analysis of user profile data and group feature associations before migration occurs. By identifying candidate sets of users that share group features in advance, the system prepares migration batches that will maintain group functionality. This preliminary action prevents group feature disruption by ensuring users with shared features are migrated together.
2Productivity
If all users are migrated to the cloud at once (flash cut), then migration is completed quickly, but larger enterprises are unable or unwilling to do the same due to complexity and risk
Solution Approach 1:
The patent segments the migration process into manageable batches based on user profile analysis. The migration utility divides the enterprise user base into candidate sets where users within each set share group features and can be migrated together. This segmentation transforms a single complex flash-cut migration into multiple simpler, coordinated migrations that maintain group functionality while progressing toward full cloud adoption.
Solution Approach 2:
The system enables partial migration of user groups rather than requiring complete migration of all users at once. By migrating candidate sets of users that share group features, the enterprise achieves progressive cloud adoption without the overwhelming complexity of a full flash cut. Each partial migration maintains group features for the migrated users while allowing non-migrated users to continue using on-premises services.
3Adaptability or versatility
If users are split between different call agents, then migration flexibility is increased, but group features will not operate properly
Solution Approach 1:
The migration utility performs preliminary analysis of user profile data to identify group feature associations before migration. By determining candidate sets of users that share group features in advance, the system ensures users with shared features are migrated together to the same cloud-hosted call agent. This preliminary grouping maintains group feature functionality while enabling flexible migration of independent user groups.
Solution Approach 2:
The system segments users into candidate sets based on their group feature associations. Each candidate set represents a group of users that can be migrated together without disrupting group features. This segmentation allows the enterprise to migrate multiple independent groups flexibly while ensuring that users within each group remain together on the same call agent, maintaining group feature reliability.
Data Source
AI summary
In various embodiments, a device receives profile data regarding users or devices of an on-premise telephony system. The device identifies, based on the profile data, group features associated with the users or devices of the on-premise telephony system. The device forms a candidate set of users or devices of the on-premise telephony system for migration to a cloud-hosted call agent, based on them sharing at least one of the group features. The device provides data indictive of the candidate set of users or devices to a user interface for display.