Cloud NOC Dashboard for Wi-Fi and Cellular Network Visibility
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Solution Overview
Problem
Conventional Wi-Fi networks lack visibility and management tools for service providers, making it difficult to troubleshoot and maintain network connectivity beyond the gateway, leading to poor user experiences due to issues like interference, congestion, and coverage problems.
Innovation Solution
A cloud-based Network Operations Center (NOC) dashboard that provides a unified interface for monitoring and managing Wi-Fi and cellular networks, offering real-time metrics, Quality of Experience (QoE) parameters, and troubleshooting capabilities to support agents in diagnosing and resolving issues across multiple devices and locations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If service providers use conventional Wi-Fi networks without cloud-based management, then network deployment is simple for end users, but service providers have no visibility into network operation and cannot troubleshoot beyond the gateway
Solution Approach 1:
The patent introduces a cloud-based Network Operations Center (NOC) dashboard as an intermediary system between the Wi-Fi network and service providers. This dashboard receives data from Wi-Fi access points and presents it in a manageable format, allowing service providers to monitor network operations without requiring complex local infrastructure. The NOC acts as the mediator that bridges the gap between simple user deployment and provider visibility.
Solution Approach 2:
The patent replaces traditional mechanical/network-level monitoring approaches with a software-based cloud dashboard system. Instead of requiring service providers to implement complex physical monitoring infrastructure at customer premises, the solution substitutes a remotely accessible digital dashboard that visualizes network metrics, enabling troubleshooting and monitoring through software rather than physical network equipment.
2Ease of operation
If service providers implement comprehensive network monitoring tools, then they can troubleshoot and manage Wi-Fi networks effectively, but the system complexity and cost increase significantly
Solution Approach 1:
The NOC dashboard enables support agents to perform self-service troubleshooting by providing real-time visibility into network metrics, access point status, and client device information. The system presents data in an organized manner that allows agents to diagnose and resolve issues without requiring deep technical expertise or complex manual investigation procedures.
Solution Approach 2:
The cloud-based NOC dashboard serves multiple functions within a single unified interface: it monitors network performance, tracks access point status, visualizes client device connections, and provides troubleshooting capabilities. This multi-functional approach consolidates what would otherwise require multiple separate tools into one system, reducing overall complexity while maintaining comprehensive monitoring and management capabilities.
3Reliability
If no cloud-based management system is implemented, then network deployment remains simple, but user experience deteriorates due to interference, congestion, and coverage problems that cannot be addressed
Solution Approach 1:
The NOC dashboard implements continuous feedback by monitoring real-time network metrics including signal strength, interference levels, and client device performance. This feedback loop enables service providers to identify and address reliability issues such as interference and congestion before they significantly impact user experience, maintaining high network performance through proactive management.
Data Source
AI summary
System and methods for managing a Wi-Fi network of a plurality of Wi-Fi networks from a cloud-based Network Operations Control (NOC) dashboard are provided. A method, according to one implementations, includes the step of obtaining Wi-Fi metrics and cellular metrics from a network. The method also includes the step of displaying a dashboard on a user interface for use by a support agent at a Network Operations Center (NOC). Also, the method includes the step of displaying both the Wi-Fi metrics and the cellular metrics on the dashboard.