Cloud Page Service for Enhanced 911 Content Transmission
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Solution Overview
Problem
Current 911 communication systems, particularly Public Safety Answering Points (PSAPs), are limited in handling multimedia content and sensor data, leading to challenges in determining the appropriate PSAP capabilities and securely transmitting enhanced emergency information such as location, incident type, and caller identity.
Innovation Solution
A cloud-based dynamic page service is used to securely transmit enhanced 911 content, including sensor information, by generating a page identifier that allows PSAPs to access and update dynamic pages with vital information like location, incident type, and caller details, leveraging IoT data and multimedia sources.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If PSAPs use conventional voice-only communication methods, then system simplicity is maintained, but the capability to handle multimedia content and sensor data is limited
Solution Approach 1:
The patent introduces a cloud-based page service as an intermediary between the PSAP system and multimedia/sensor data sources. This mediator receives, validates, and processes diverse data types (images, video, sensor readings) and presents them through a standardized interface that the PSAP can access without direct integration complexity. The cloud service acts as a buffer that handles the complexity of multimedia processing while keeping the PSAP system relatively simple.
2Loss of information
If PSAPs accept data from various sensors, then information richness is improved, but reliability and validity issues arise due to potential fraud
Solution Approach 1:
The system implements feedback mechanisms where the cloud-based page service validates sensor data against multiple criteria before presenting it to the PSAP. The service receives feedback from the PSAP about data quality and adjusts its validation rules accordingly. This creates a closed-loop system that continuously improves data reliability while maintaining information richness through iterative validation and verification processes.
Solution Approach 2:
The patent applies preliminary anti-action by implementing pre-validation checks on sensor data before it reaches the PSAP. The cloud-based service proactively detects and blocks potentially fraudulent or invalid data through authentication, cross-verification with other data sources, and anomaly detection algorithms. This preventive approach addresses reliability issues before they can affect emergency response decisions.
3Adaptability or versatility
If PSAPs are equipped to handle multiple communication protocols and file types, then adaptability is improved, but device complexity increases
Solution Approach 1:
The cloud-based page service is designed as a universal platform that supports multiple communication protocols (HTTP, HTTPS, WebSocket, MQTT) and file types (images, video, audio, sensor data formats) through a single standardized interface. This multi-functional service eliminates the need for the PSAP to directly support numerous protocols and formats, as the cloud service translates and standardizes all inputs into a unified structure that the PSAP can process consistently.
Data Source
AI summary
Disclosed is a system and method of providing enhanced content to a PSAP or other service center whereby when a 911 call is to be initiated, prior to the call or text communication being sent, the software application on the device contacts the cloud-based dynamic page service. The cloud-based dynamic page service receives event information, dynamically creates a page for the event along with a page identifier, and sends the page identifier to the software application of the initiating device. Then, the software application on the device initiates a 911 communication and includes the page identifier with the communication. In some cases, the page identifier may be sent as a separate communication.