Cloud Phone System Configuration Suggestions

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Solution Overview

Problem

Users of cloud-based phone systems face difficulty in managing numerous configurable call management settings, leading to a need for solutions that simplify the configuration process.

Innovation Solution

The system suggests account configuration settings to users based on initial configurations, usage patterns, and similarities with other users, using a process that identifies related parameters and usage statistics to generate personalized suggestions.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If cloud-based phone systems provide users with a comprehensive array of configurable call management parameters, then the system's functionality and adaptability are improved, but the complexity of managing these settings increases significantly for users

Engineering Contradiction:

Improvecall management functionalityVSAvoidconfiguration management complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system automatically generates suggested configurations by analyzing usage patterns and comparing with similar accounts, enabling the system to serve itself in configuring optimal settings without requiring deep user expertise in each parameter

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The system continuously monitors account usage statistics and feedback, then uses this information to generate updated configuration suggestions, creating a closed-loop system that adapts to user behavior patterns

Inventive Principle:

Principle #23Feedback

2Manufacturing precision

If users manually configure all account settings, then precise control over each parameter is achieved, but the time and effort required for setup and management increases

Engineering Contradiction:

Improveconfiguration precisionVSAvoidsetup and management time

Core Design Contradiction:

Manufacturing precisionVSLoss of time

Solution Approach 1:

The system performs preliminary analysis of usage patterns and automatically generates configuration suggestions before users need to manually adjust settings, saving time while maintaining precision through data-driven recommendations

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The system analyzes configurations from similar accounts and copies successful configuration patterns, allowing users to benefit from proven settings without manual optimization

Inventive Principle:

Principle #26Copying

Data Source

PatentUS9141673B2Cloud-based phone system with methodologies for suggesting account configuration settings

Publication Date: 2015.09.22 RINGCENTRAL INC

AI summary

A cloud-based phone system with methodologies for suggesting account configuration settings is provided. In one embodiment, for example, techniques are provided for suggesting how a particular user should configure a particular account configuration parameter of a plurality of account configuration parameters available to the particular user. One or more parameters of the plurality of account configuration parameters that are related to the particular parameter are identified. One or more other users are identified that have configured the one or more parameters similar to how the particular user has configured the one or more parameters. A suggestion of how the particular user should configure the particular parameter is made based on settings for the particular parameter made by the one or more other users.