Cloud Print Failure Notification via Printer Feedback

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Solution Overview

Problem

Existing systems fail to effectively notify users when a communication failure occurs between a printer and a management server in a cloud print system, impairing user convenience.

Innovation Solution

An information processing system that includes a processor to receive and store print processing information, transmit it to a printer, and notify the printer of a communication failure with the server when it occurs, enabling the printer to inform the user of the failure.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If the system uses cloud-based print processing, then processing capability and storage are improved, but user awareness of communication failures deteriorates

Engineering Contradiction:

Improveprint processing capabilityVSAvoiduser awareness of communication failure

Core Design Contradiction:

ProductivityVSLoss of information

Solution Approach 1:

The system implements a feedback mechanism where the information processing system actively notifies the printer when communication failure occurs. The printer then displays this notification to the user, ensuring the user is aware of the communication status. This feedback loop resolves the contradiction by maintaining cloud-based processing while ensuring user awareness of failures.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The printer acts as an intermediary device between the information processing system and the user. When communication failure occurs, the information processing system sends notification to the printer, which then presents this information to the user. This intermediary role ensures that even when direct communication between user and server is disrupted, the user remains informed through the printer intermediary.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Ease of operation

If the system notifies the user of communication failure, then user convenience is improved, but system complexity increases

Engineering Contradiction:

Improveuser convenienceVSAvoidnotification system complexity

Core Design Contradiction:

Ease of operationVSDevice complexity

Solution Approach 1:

The information processing system automatically detects communication failures and sends notifications to the printer without requiring manual intervention. The printer automatically displays this information to the user. This self-service approach improves user convenience while avoiding the complexity of manual monitoring and notification systems.

Inventive Principle:

Principle #25Self-service

Data Source

PatentUS20250370665A1Information processing system and non-transitory computer readable medium

Publication Date: 2025.12.04 FUJIFILM BUSINESS INNOVATION CORP

AI summary

An information processing system includes a processor configured to receive, from a server on outside, processing information of print processing requested by a user to the server and store the processing information, transmit the processing information to a printer in response to an instruction from the printer, and when a failure has occurred in a communication between the information processing system and the server, transmit a notification indicating that the failure has occurred to the printer and thus notify the printer that the failure has occurred.