Cloud Print Failure Notification Using User Group Targeting
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Solution Overview
Problem
Existing information processing systems fail to notify users of a failure in communication between a printer and a server, particularly in cloud-based printing systems, leading to user inconvenience and difficulty in identifying the cause of printing failures.
Innovation Solution
An information processing system that includes a processor configured to detect communication failures between a server and a printer, and transmit notifications to the printer to inform users of such failures, with options to target specific users or groups based on login history and group affiliation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the information processing system transmits failure notifications to all printers, then user awareness of communication failures is improved, but notification accuracy and relevance deteriorates due to unnecessary notifications to unrelated users
Solution Approach 1:
The system segments the printer user base into specific groups based on login history and user attributes. When a communication failure occurs, notifications are selectively transmitted only to printers belonging to the affected user group, rather than broadcasting to all printers. This segmentation ensures that failure information reaches the right users without causing notification fatigue or confusion for unrelated users.
2Reliability
If the system stores detailed user information for notification filtering, then notification accuracy is improved, but system complexity and data management burden increases
Solution Approach 1:
The system leverages existing login and user registration mechanisms to automatically collect and maintain user information. Printers self-register with their user credentials and group affiliations during normal operation, and this information is stored in the existing user management infrastructure. When a failure occurs, the system automatically queries this pre-stored information to identify affected users, eliminating the need for separate complex data collection and management systems.
3Loss of information
If the system queries user information for each failure notification, then notification precision is improved, but response time and processing overhead increases
Solution Approach 1:
The system pre-organizes printer information into groups based on user login history and attributes during normal operation. When a communication failure occurs, the system immediately queries the pre-organized group information to identify affected printers, rather than performing comprehensive user information searches. This preliminary organization of data significantly reduces the query time and processing overhead during failure notification events.
Data Source
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AI summary
An information processing system includes a processor configured to receive, from a server on outside, processing information of print processing requested by a user to the server and store the processing information, transmit the processing information to a printer in response to an instruction from the printer, and when a failure has occurred in a communication between the information processing system and the server, transmit a notification indicating that the failure has occurred to the printer and thus notify the printer that the failure has occurred.