Cloud Multi-tenancy Response Control System
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Businesses typically respond slowly to events like cyber breaches and disasters due to the lack of a response plan, leading to disorganized information sharing and ineffective coordination among internal and external stakeholders, which can result in further issues such as litigation and public relations nightmares.
Innovation Solution
A cloud-based multi-tenancy system provides response control and analytics by provisioning customizable response centers to clients, implementing best practices templates, and generating analytics based on client actions, enabling timely and coordinated responses to events.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Speed
If businesses respond to events without a pre-established response plan, then they have flexibility in handling unique situations, but their response time is slow and coordination among stakeholders is disorganized
Solution Approach 1:
The system pre-establishes response plans and assembles stakeholder groups before events occur. Templates for response actions and pre-configured stakeholder groups are ready in advance, enabling immediate activation when events happen without requiring complex on-the-spot planning
Solution Approach 2:
The response system is divided into modular components including pre-defined stakeholder groups, template-based response plans, and standardized communication protocols. This segmentation allows businesses to assemble appropriate response packages quickly without being overwhelmed by complexity
2Reliability
If businesses implement a comprehensive response plan with pre-assembled stakeholder groups, then response coordination is improved, but the system complexity and setup requirements increase
Solution Approach 1:
The system uses universal templates and standardized structures for response plans that can be applied across different event types and industries. Pre-assembled stakeholder groups follow standardized formats that work for various scenarios, reducing the need for custom complex configurations
Solution Approach 2:
The system provides template-based response plans that can be copied and adapted for different situations. Pre-configured stakeholder group structures serve as reusable templates that maintain reliability while simplifying setup through replication rather than custom construction
3Productivity
If businesses use disorganized information sharing without a structured system, then they avoid rigid protocols, but information sharing becomes ineffective and coordination fails
Solution Approach 1:
The system introduces structured communication protocols and standardized information formats as intermediaries between stakeholders. These protocols facilitate smooth information flow without imposing rigid constraints, improving efficiency while maintaining ease of operation through standardized interfaces
Data Source
AI summary
Cloud-based multi-tenancy computing systems and methods for providing response control and analytics are disclosed. An exemplary method includes capturing a first set of data based on activities that occur in the activated response center related to the client's actions taken in response to the event; generating a first set of analytics based on the captured first set of data; capturing a second set of data based on activities that occur in a plurality of response centers of client tenants related to the clients' actions taken in response to the events that occurred to them;generating a second set of analytics based on the captured second set of data; and based on the first and second set of analytics produced by the response system, generating and transmitting an updated menu of suggested actions for responding to a future event, to one or more of the clients.